Operations Coordinator
3 weeks ago
Operations Agent Role
First Choice Staff is seeking an Operations Agent to join their team. This role involves handling internal and external customer calls, dealing with customer enquiries, and responding to ad-hoc situations in accordance with company procedures.
Key Responsibilities:
- Handling internal and external customer calls
- Dealing with customer enquiries and problem solving
- Importing and exporting shipments, tracking and tracing
- Dealing with 3rd party suppliers and subcontractors
- Updating customers on the status of their shipments
- Ensuring redistribution is dealt with in accordance with global standards
- Covering the depot's reception and dealing with return consignments
- Completing data entry, shipment processing, and office reports
- Representing the company in a professional and efficient manner
Requirements:
- Excellent communication and organisational skills
- IT conversant with Microsoft Word, Excel, and PowerPoint
- Numerical aptitude and flexibility
- Able to use initiative and take responsibility
- Enthusiastic and a great team player
Additional Information:
This is a Monday to Friday role, with hours between 7:00am and 17:00hrs. The hourly rate is £12.25 - £14.90.
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