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Reception and Administration Coordinator

1 month ago

Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

Job Summary

To provide exceptional customer service and administrative support to the clinical, nursing, and administrative staff of the University of Glasgow Pet Practice.

Main Responsibilities

  1. Greet clients and their pets, explaining hospital policies and procedures while displaying empathy, tact, and diplomacy.
  2. Schedule appointments and handle emergencies efficiently and professionally, adhering to defined protocols.
  3. Manage the switchboard, transferring calls, making appointments, and obtaining necessary information for emergency referrals.
  4. Process and handle client and insurance payments, ensuring prompt settlement of balances.
  5. Complete insurance forms and maintain the insurance database.
  6. Use initiative and judgment to resolve queries and problems independently with clients and insurance companies.
  7. Assist in training new staff and trainee veterinary nurses on reception and insurance standard protocols.

Requirements

  1. A1 SCQF level 4 or equivalent work-related experience.
  2. A2 Knowledge of Microsoft Office software.
  3. B1 Knowledge of Veterinary/Medical terminology (desirable).
  4. C1 Accuracy and attention to detail.
  5. C2 Excellent IT, numeracy, and literacy skills.
  6. C3 Use of initiative and judgment to resolve problems independently and prioritize a busy workload.
  7. C4 Excellent organizational skills.
  8. C5 High standard of written and verbal communication skills.
  9. C6 Ability to work as part of a team.
  10. E1 Relevant experience in a customer-facing role, such as hospitality, retail, or call centre.
  11. E2 Proven record of working in a fast-paced environment.
  12. F1 Previous experience working in a doctor, dentist, or veterinary surgery practice (desirable).
  13. F2 Experience with handling insurance claims (desirable).
  14. F3 Familiarity with working a busy switchboard (desirable).
  15. F4 Cash handling experience (desirable).

Terms and Conditions

Salary: Grade 4, £22,681 - £25,138 per annum. This is a full-time, open-ended position. As a member of Team UofG, you will be part of a world-changing, inclusive community that values ambition, excellence, integrity, and curiosity. You can expect a warm, welcoming, and engaging organizational culture, where your talents are developed and nurtured, and success is celebrated and shared. A flexible approach to working is also offered.