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ServiceNow Architect

2 months ago

London, Greater London, United Kingdom ZipRecruiter Full time

**Job Summary:**

We are seeking a highly skilled ServiceNow Architect to join our team at ZipRecruiter. As a key member of our IT team, you will be responsible for designing and implementing intuitive and user-friendly service catalog forms, creating automated workflows using ServiceNow's Flow Designer, and integrating apps/plugins with third-party systems.

**Key Responsibilities:**

  • Design and Implement Service Catalog Forms: Develop and deploy service catalog forms that meet the needs of our business users, ensuring a seamless and efficient experience.
  • Automate Workflows: Utilize ServiceNow's Flow Designer to create automated workflows that streamline business processes and improve productivity.
  • Integrate Third-Party Systems: Integrate apps/plugins with third-party systems to enhance our IT service management capabilities.
  • Develop JML Processes: Develop and enhance Joiner, Mover, Leaver (JML) processes to ensure accurate and efficient employee data management.
  • Implement ITSM Service Adapter: Implement the Citrix ITSM Service adapter to enhance our IT service management capabilities.

**Desirable Attributes:**

  • Scripting and Customization Expertise: Proficiency in JavaScript, scripting, and customization within the ServiceNow platform.
  • UI/UX Enhancements: Capability of enriching user experience through thoughtful UI/UX enhancements.
  • Analytical Skills: Strong analytical skills for effective issue resolution and troubleshooting.
  • Documentation and Communication: Commitment to thorough documentation and transparent communication.
  • Power BI Knowledge: Knowledge of Power BI to provide data-driven insights and support business decision-making.