Senior Customer Experience Manager

3 weeks ago


London, Greater London, United Kingdom 4Recruitment Services Full time
Customer Care & Service Quality Lead

Contract Type: Contract

Industry: Administration

We are seeking a Customer Care and Service Quality Lead to join our Development - Customer Experience team. As a key member of our team, you will play a crucial role in delivering exceptional service to new homeowners.

Key Responsibilities:

  • Develop and implement quality standards to ensure customer satisfaction
  • Manage defect resolution, escalating as needed for prompt action
  • Collaborate with customer care and construction teams to foster strong relationships

Requirements:

  • Proven experience in customer service and quality management
  • Strong CRM, Excel, and reporting skills
  • Detail-oriented and able to work in a fast-paced environment

4Recruitment Services is an equal-opportunity agency and follows safe recruitment practices.



  • London, Greater London, United Kingdom Ted Experience Full time

    About This RoleTed Experience is seeking a highly skilled Senior Operations Manager to join our team. As a Senior Operations Manager, you will be responsible for overseeing the technology used at the heart of our business and working on a partnership account that deploys a trained workforce to demonstrate and sell a product in various retail channels.Key...


  • London, Greater London, United Kingdom Manager with experience Full time

    Job Title: Class 2 Driver PositionWe are a reputable Food Wholesale Distribution Company that delivers mainly in North London. As a Class 2 Driver, you will be required to safely deliver food products to our regular customers, representing the company with a professional approach. This role requires applicants to have a Category C driving license, up-to-date...


  • London, Greater London, United Kingdom Amazon Full time

    Senior Customer Experience ManagerAmazon UK Services Ltd. is seeking a Senior Customer Experience Manager to manage large-scale programs that improve the customer experience and find ways to positively surprise our customers with our services.As Senior Customer Experience Manager, you will be responsible for developing and implementing programs that improve...


  • London, Greater London, United Kingdom Watches of Switzerland Full time

    About This RoleWe are seeking an experienced Aftersales professional to join our team as a Senior Customer Experience Manager.Job DescriptionThis is a unique opportunity to lead and manage the customer experience across our aftersales operations. As a Senior Customer Experience Manager, you will be responsible for ensuring that our customers receive...


  • London, Greater London, United Kingdom SQLI Full time

    About SQLI UK & MEWe are a leading digital commerce and services company that specializes in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East.The Role: Senior Customer Experience ManagerWe are seeking an experienced and results-driven Senior Customer Experience Manager with expertise in Customer Experience...


  • London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    Senior Customer Relationship Executive AccountThe Senior Customer Relationship Executive is a key role within our team, responsible for delivering exceptional customer experiences across our sporting events.ResponsibilitiesCustomer ExperienceWork closely with our digital and customer teams to align and deliver the customer journey across our events.Represent...


  • London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time

    About the RoleAmazon UK Services Ltd. - A10 is seeking an experienced Senior Customer Experience Manager to join our European Customer Service team. As a key member of the team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key...


  • London, Greater London, United Kingdom Tribal Tech - The Digital, Data & AI Specialists Full time

    About the RoleWe are seeking a strategic and data-driven Senior Customer Experience Manager to join our innovative digital agency in London. As a key part of our team, you will develop and implement comprehensive CRM strategies that drive engagement, retention, and growth for our clients.You will work closely with cross-functional teams—creative, data, and...


  • London, Greater London, United Kingdom 3Search Full time

    Fintech Career OpportunityWe are working in partnership with a pioneering consumer FinTech brand to find a customer-focused Senior Customer Lifecycle Manager.This role is ideal for a commercially-minded professional looking to join a successful business where you will be given plenty of autonomy.The Senior Customer Lifecycle Manager will:Work...


  • London, Greater London, United Kingdom Marken Full time

    Job OverviewMarten, a leading provider of healthcare logistics services, seeks an experienced Senior Customer Experience Manager to join its London-based team. This is a key role within the company, reporting directly to the Head of Customer Services.Key ResponsibilitiesLead a team of Customer Relationship Managers and Agents to deliver outstanding customer...


  • London, Greater London, United Kingdom Harper Full time

    Customer Service Operations LeadAbout Harper We're a leading provider of elevated Try Before You Buy services to luxury and premium fashion brands. Our mission is to keep personal service at the heart of the shopping experience in the digital world.The Role We're seeking a skilled and experienced Senior Customer Service Representative to manage and run our...


  • London, Greater London, United Kingdom Collibra Full time

    Job Role: Customer Experience ManagerCollibra is seeking a skilled Customer Experience Manager to lead the charge in establishing, improving, and maintaining post-escalation processes. This is a hybrid position based in London.The ideal candidate will have demonstrated ability to communicate customer issues in a meaningful way to both technical and business...


  • London, Greater London, United Kingdom DELIVEROO Full time

    Senior Manager, Customer Experience – Service ExcellenceDeliveroo is transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world.The Senior Manager Customer Experience is responsible for structuring complex concepts to achieve the company strategy to improve Service...


  • London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    We are seeking a highly experienced Customer Experience Manager to join our team in SE Grand Rapids, MI. As a senior leader, you will be responsible for leading a team of technical service desk engineers to deliver an outstanding customer experience.Main Responsibilities:Lead, motivate and empower the team to deliver best-in-class service, aligned with ITIL...


  • London, Greater London, United Kingdom atlanta events & corporate travel consultants Full time

    Customer Loyalty ManagerReporting to: Senior Product Marketing ManagerReed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. In May 2021, we became part of Navan (formerly TripActions), and together we are setting the agenda for the future of business travel.Own the client feedback...


  • London, Greater London, United Kingdom Currys plc Full time

    Senior Customer Experience LeaderWe're iD Mobile, one of the UK's leading mobile virtual network operators with over 1.8 million Pay Monthly subscribers. Our success is driven by our wide range of feature-packed plans. As a Senior Customer Experience Leader, you'll shape our propositions and self-serve products to align with our customer-focused strategy....


  • London, Greater London, United Kingdom Justzapp Full time

    At Justzapp, we're growing and developing the best-in-class premium convenience proposition for our customers. We're seeking a highly skilled Customer Experience Manager to join our marketing team.This role plays a key part in translating our overall strategy into impactful CRM activities. You'll be responsible for building, delivering, and optimising CRM...


  • London, Greater London, United Kingdom Check Point Software Technologies Ltd. Full time

    Cloud Security Leadership OpportunityWe are seeking an experienced leader to join our Global Cloud Security Organization as the Head of Customer Experience. This role will oversee the entire customer lifecycle, ensuring a seamless experience and driving business growth & expansion through customer retention and value realization.The successful candidate will...


  • London, Greater London, United Kingdom Amazon Full time

    As Senior Customer Experience Manager at Amazon, you will be responsible for developing and implementing large-scale programs that improve the customer experience and efficiency by process improvements. You will build collaborative relationships with numerous teams to identify solutions and create a delivery experience project roadmap. Your role will involve...


  • London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Unlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...