Senior Customer Experience Manager
3 weeks ago
Contract Type: Contract
Industry: Administration
We are seeking a Customer Care and Service Quality Lead to join our Development - Customer Experience team. As a key member of our team, you will play a crucial role in delivering exceptional service to new homeowners.
Key Responsibilities:
- Develop and implement quality standards to ensure customer satisfaction
- Manage defect resolution, escalating as needed for prompt action
- Collaborate with customer care and construction teams to foster strong relationships
Requirements:
- Proven experience in customer service and quality management
- Strong CRM, Excel, and reporting skills
- Detail-oriented and able to work in a fast-paced environment
4Recruitment Services is an equal-opportunity agency and follows safe recruitment practices.
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Senior Operations Manager
3 weeks ago
London, Greater London, United Kingdom Ted Experience Full timeAbout This RoleTed Experience is seeking a highly skilled Senior Operations Manager to join our team. As a Senior Operations Manager, you will be responsible for overseeing the technology used at the heart of our business and working on a partnership account that deploys a trained workforce to demonstrate and sell a product in various retail channels.Key...
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Class 2 Driver Position
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London, Greater London, United Kingdom Manager with experience Full timeJob Title: Class 2 Driver PositionWe are a reputable Food Wholesale Distribution Company that delivers mainly in North London. As a Class 2 Driver, you will be required to safely deliver food products to our regular customers, representing the company with a professional approach. This role requires applicants to have a Category C driving license, up-to-date...
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Customer Experience Senior Manager
4 weeks ago
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Senior Customer Experience Manager
1 week ago
London, Greater London, United Kingdom Watches of Switzerland Full timeAbout This RoleWe are seeking an experienced Aftersales professional to join our team as a Senior Customer Experience Manager.Job DescriptionThis is a unique opportunity to lead and manage the customer experience across our aftersales operations. As a Senior Customer Experience Manager, you will be responsible for ensuring that our customers receive...
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Senior Customer Experience Manager
6 days ago
London, Greater London, United Kingdom SQLI Full timeAbout SQLI UK & MEWe are a leading digital commerce and services company that specializes in providing exceptional digital experiences to businesses across the United Kingdom and the Middle East.The Role: Senior Customer Experience ManagerWe are seeking an experienced and results-driven Senior Customer Experience Manager with expertise in Customer Experience...
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Senior Customer Experience Manager
3 weeks ago
London, Greater London, United Kingdom Tbwa ChiatDay Inc Full timeSenior Customer Relationship Executive AccountThe Senior Customer Relationship Executive is a key role within our team, responsible for delivering exceptional customer experiences across our sporting events.ResponsibilitiesCustomer ExperienceWork closely with our digital and customer teams to align and deliver the customer journey across our events.Represent...
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Senior Customer Experience Manager
4 weeks ago
London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full timeAbout the RoleAmazon UK Services Ltd. - A10 is seeking an experienced Senior Customer Experience Manager to join our European Customer Service team. As a key member of the team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key...
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Senior Customer Experience Manager
4 days ago
London, Greater London, United Kingdom Tribal Tech - The Digital, Data & AI Specialists Full timeAbout the RoleWe are seeking a strategic and data-driven Senior Customer Experience Manager to join our innovative digital agency in London. As a key part of our team, you will develop and implement comprehensive CRM strategies that drive engagement, retention, and growth for our clients.You will work closely with cross-functional teams—creative, data, and...
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Customer Experience Manager
2 weeks ago
London, Greater London, United Kingdom 3Search Full timeFintech Career OpportunityWe are working in partnership with a pioneering consumer FinTech brand to find a customer-focused Senior Customer Lifecycle Manager.This role is ideal for a commercially-minded professional looking to join a successful business where you will be given plenty of autonomy.The Senior Customer Lifecycle Manager will:Work...
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Senior Customer Experience Manager
1 day ago
London, Greater London, United Kingdom Marken Full timeJob OverviewMarten, a leading provider of healthcare logistics services, seeks an experienced Senior Customer Experience Manager to join its London-based team. This is a key role within the company, reporting directly to the Head of Customer Services.Key ResponsibilitiesLead a team of Customer Relationship Managers and Agents to deliver outstanding customer...
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Senior Customer Experience Manager
3 weeks ago
London, Greater London, United Kingdom Harper Full timeCustomer Service Operations LeadAbout Harper We're a leading provider of elevated Try Before You Buy services to luxury and premium fashion brands. Our mission is to keep personal service at the heart of the shopping experience in the digital world.The Role We're seeking a skilled and experienced Senior Customer Service Representative to manage and run our...
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Customer Experience Manager
4 days ago
London, Greater London, United Kingdom Collibra Full timeJob Role: Customer Experience ManagerCollibra is seeking a skilled Customer Experience Manager to lead the charge in establishing, improving, and maintaining post-escalation processes. This is a hybrid position based in London.The ideal candidate will have demonstrated ability to communicate customer issues in a meaningful way to both technical and business...
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Customer Experience Manager
1 month ago
London, Greater London, United Kingdom DELIVEROO Full timeSenior Manager, Customer Experience – Service ExcellenceDeliveroo is transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world.The Senior Manager Customer Experience is responsible for structuring complex concepts to achieve the company strategy to improve Service...
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Customer Experience Manager
4 days ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeWe are seeking a highly experienced Customer Experience Manager to join our team in SE Grand Rapids, MI. As a senior leader, you will be responsible for leading a team of technical service desk engineers to deliver an outstanding customer experience.Main Responsibilities:Lead, motivate and empower the team to deliver best-in-class service, aligned with ITIL...
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Customer Experience Manager
1 month ago
London, Greater London, United Kingdom atlanta events & corporate travel consultants Full timeCustomer Loyalty ManagerReporting to: Senior Product Marketing ManagerReed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. In May 2021, we became part of Navan (formerly TripActions), and together we are setting the agenda for the future of business travel.Own the client feedback...
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Senior Customer Experience Leader
3 weeks ago
London, Greater London, United Kingdom Currys plc Full timeSenior Customer Experience LeaderWe're iD Mobile, one of the UK's leading mobile virtual network operators with over 1.8 million Pay Monthly subscribers. Our success is driven by our wide range of feature-packed plans. As a Senior Customer Experience Leader, you'll shape our propositions and self-serve products to align with our customer-focused strategy....
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Customer Experience Manager
6 days ago
London, Greater London, United Kingdom Justzapp Full timeAt Justzapp, we're growing and developing the best-in-class premium convenience proposition for our customers. We're seeking a highly skilled Customer Experience Manager to join our marketing team.This role plays a key part in translating our overall strategy into impactful CRM activities. You'll be responsible for building, delivering, and optimising CRM...
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Customer Experience Manager
4 days ago
London, Greater London, United Kingdom Check Point Software Technologies Ltd. Full timeCloud Security Leadership OpportunityWe are seeking an experienced leader to join our Global Cloud Security Organization as the Head of Customer Experience. This role will oversee the entire customer lifecycle, ensuring a seamless experience and driving business growth & expansion through customer retention and value realization.The successful candidate will...
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Customer Experience Operations Manager
2 weeks ago
London, Greater London, United Kingdom Amazon Full timeAs Senior Customer Experience Manager at Amazon, you will be responsible for developing and implementing large-scale programs that improve the customer experience and efficiency by process improvements. You will build collaborative relationships with numerous teams to identify solutions and create a delivery experience project roadmap. Your role will involve...
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London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeUnlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...