We are seeking a highly motivated and customer-focused Salespoint Assistant to join our team at Govia Thameslink Railway. As a Salespoint Assistant, you will be the first and last point of contact for our customers, providing exceptional service and support to ensure a positive experience.

• Provide high-quality customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
• Offer advice and guidance on our products and services, promoting and selling to customers as needed.
• Maintain a safe and attractive retail station environment, adhering to company procedures and guidelines.
• Participate in the safe running of trains and a safe station environment, following established protocols and procedures.
• Assist customers with their queries, providing information and support as required.

• Proven experience in customer-facing roles, with a strong focus on customer service and satisfaction.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
• Ability to work independently and as part of a team, with a flexible approach to working hours and shifts.
• Basic numerical skills, with the ability to handle cash and operate a point-of-sale system.
• Ability to live in the local area, with access to independent transport to ensure timely arrival at the station.

As a Salespoint Assistant with Govia Thameslink Railway, you will receive a competitive salary, excellent benefits package, and opportunities for career development and growth. You will also enjoy a good work-life balance, with a short commute and flexible working hours.

In addition, you will have access to free travel across our networks, 75% discount on other train service providers and leisure travel for your spouse/partner and dependents, and a final salary pension scheme.