School Partnership Specialist

4 weeks ago


Farnborough, Hampshire, United Kingdom iRock School of Music Full time

About the Role:

The School Relationship Coordinator is a key member of the iRock School of Music team, responsible for developing and maintaining strong relationships with our partner schools. This role requires a professional with excellent interpersonal and communication skills, who can effectively manage multiple accounts and build trust with key stakeholders.

Key Responsibilities:

  • Develop and maintain relationships with key school stakeholders
  • Work with Operations and Customer Experience to respond to school queries and concerns
  • Create and implement plans for regular check-ins to ensure customer satisfaction and promote iRock's services
  • Contribute to customer retention targets and serve as primary point of contact for key school accounts
  • Work with Education to ensure smooth implementation of music programs and gather feedback for improvement

Requirements:

  • Minimum 2 years' experience in client services, customer relations, or sales
  • Ability to manage multiple accounts simultaneously
  • Strong interpersonal and communication skills
  • Excellent attention to detail and listening skills
  • Proficiency in Microsoft 365 and CRM software
  • Experience in the education sector is desirable but not essential

About iRock School of Music:

We believe in the power of music to unleash creativity, potential, and passion in every child. Our in-school rock and pop band lessons boost confidence, encourage teamwork, and give children the chance to perform skills they've learned for their teachers, guardians, and peers.

Benefits:

  • Health and wellbeing program with access to funding and resources
  • Discounts on everyday purchases
  • Recognition schemes and annual company bonus
  • Personal bonus scheme linked to retention and growth targets
  • Professional development opportunities
  • Supportive work environment with annual conference, staff parties, and social events

Recruitment Statement:

This role requires the applicant to be a UK national or resident with a right-to-work visa. iRock School of Music is committed to diversity and equal opportunity, and we welcome applications from all qualified candidates.



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