School Partnership Specialist
4 weeks ago
About the Role:
The School Relationship Coordinator is a key member of the iRock School of Music team, responsible for developing and maintaining strong relationships with our partner schools. This role requires a professional with excellent interpersonal and communication skills, who can effectively manage multiple accounts and build trust with key stakeholders.
Key Responsibilities:
- Develop and maintain relationships with key school stakeholders
- Work with Operations and Customer Experience to respond to school queries and concerns
- Create and implement plans for regular check-ins to ensure customer satisfaction and promote iRock's services
- Contribute to customer retention targets and serve as primary point of contact for key school accounts
- Work with Education to ensure smooth implementation of music programs and gather feedback for improvement
Requirements:
- Minimum 2 years' experience in client services, customer relations, or sales
- Ability to manage multiple accounts simultaneously
- Strong interpersonal and communication skills
- Excellent attention to detail and listening skills
- Proficiency in Microsoft 365 and CRM software
- Experience in the education sector is desirable but not essential
About iRock School of Music:
We believe in the power of music to unleash creativity, potential, and passion in every child. Our in-school rock and pop band lessons boost confidence, encourage teamwork, and give children the chance to perform skills they've learned for their teachers, guardians, and peers.
Benefits:
- Health and wellbeing program with access to funding and resources
- Discounts on everyday purchases
- Recognition schemes and annual company bonus
- Personal bonus scheme linked to retention and growth targets
- Professional development opportunities
- Supportive work environment with annual conference, staff parties, and social events
Recruitment Statement:
This role requires the applicant to be a UK national or resident with a right-to-work visa. iRock School of Music is committed to diversity and equal opportunity, and we welcome applications from all qualified candidates.
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