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Telecare Operations Manager

3 weeks ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

Careline Support Ltd is recruiting for a skilled Telecare Operations Manager to lead our team in Ringwood, Hampshire.

The ideal candidate will have experience in the telecare industry, coupled with knowledge of Careline or similar services.

Key responsibilities include supervising staff, managing the duty rota, monitoring performance, and ensuring policies and procedures are up-to-date.

Your Responsibilities

  • Supervise a team of Careline Operators
  • Manage the duty rota and workforce planning
  • Monitor performance against KPIs and provide feedback
  • Ensure policies and procedures are up-to-date and applied correctly
  • Take investigative and remedial action into operational, service, and system issues

About You

  • A proven track record of success in managing people and resources.
  • Knowledge of Careline or the telecare industry.
  • High emotional resilience to handle calls that may be distressing in nature.
  • The ability to perform under pressure while remaining calm in a crisis.