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Digital Marketing Performance Manager
1 month ago
About the Role
The Client Experience team at Space & Time Media is seeking a confident Performance Manager with strong Account Management skills to manage the day-to-day running of long-standing clients' accounts.
You will be the main point of contact for the client and responsible for managing the daily activity and strategic development of our clients, from taking the brief, developing the media strategy, and working with internal specialist teams to provide the right solutions to meet client objectives.
You'll lead meetings, acting as the company representative and making decisions, with autonomy, independence, and authority, while also receiving support from senior managers.
Key Responsibilities
- Takes responsibility for the client services team and agency output, identifying, recommending, and implementing improvements to processes and ways of working to enhance client relationships.
- Confidently manages client budgets and creates deals.
- Mentors junior client services team members.
- Manages 'always on' activities, setting up new campaigns, and optimizations.
- Liaises with specialist teams, tracking and reporting, and providing insight on market analysis and media and creative performance.
- Attends regular client-facing meetings and presents.
- Captures and relays information/actions clearly and promptly, maintaining strong relationships with clients, colleagues, and suppliers.
- Supports new business growth and contributes to the agency's growth and success.
- Supports senior team members to develop strategies for clients.
- Proactively looks for new solutions and ideas for clients.
Requirements
- Good knowledge of Excel and PowerPoint.
- Google Analytics.
- Experian – location analyst.
- Mediatel.
- Knowledge of Google Adwords and Facebook Business Manager.
- TGI & touchpoints (desirable).
- Addynamix (desirable).
- Ability to drive and have a valid license.
About Space & Time Media
Space & Time Media is a progressive Growth Marketing agency, proudly independent, with capabilities spanning across digital media, technology, performance creative, and training, from data strategy to omnichannel media planning and buying.
We partner with top industry brands and have won numerous industry awards, putting customer experience at the heart of what we do.