Technical Support Specialist
11 hours ago
Job Summary:
We are seeking a skilled and experienced Technical Support Specialist to join our team at Busy Bee Recruitment. The ideal candidate will be fluent in both English and German, with excellent communication skills.
About the Role:
The successful candidate will provide 1st line IT support for incoming enquiries via email, phone, live chat, and ticketing system. They will work with customers to deliver exceptional service levels and handover between the global 1st line Technical Support Team.
Key Responsibilities:
- Provide technical assistance to clients via various communication channels
- Deliver high-quality customer service and resolve issues efficiently
- Collaborate with colleagues to ensure seamless handovers
Requirements:
- Fluency in German and English
- Strong knowledge of PC hardware, Windows platform, and application support (desired)
- Ability to work from home on rotational shifts
Benefits:
- Competitive salary range: £23,000 - £27,000 per annum
- Pension scheme
- Company bonus scheme
- Employee perks and discount scheme
- Free parking
- Hybrid working arrangement
Salary Range: £23,000 - £27,000 per annum, depending on experience.
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