Customer Service Liaison

4 weeks ago


Saint Annes on the Sea, Lancashire, United Kingdom Davies Talent Solutions Full time
Job Description

Role Summary:

We are seeking a highly skilled Senior Customer Service Advisor to join our team at Davies Talent Solutions. As a Senior Customer Service Advisor, you will be responsible for handling customer inquiries, claims, and policy-related matters. You will ensure exceptional customer service and strict adherence to regulatory standards.

Key Responsibilities:

  • Efficiently manage customer and Independent Financial Advisor queries and claims.
  • Prioritize tasks to meet deadlines and maintain high-quality service.
  • Resolve customer complaints and contribute to process improvements.
  • Stay up-to-date on regulatory requirements and industry trends.
  • Mitigate financial and regulatory risks.
  • Participate in audits and implement recommendations.
  • Identify opportunities for process enhancements and business growth.
  • Engage in ongoing learning and development.
  • Foster strong relationships with internal and external stakeholders.
  • Provide support to other teams within Davies Talent Solutions.
  • Mentor and guide team members.
  • Achieve and review personal and team goals

Requirements:

  • Experience within the insurance industry would be a plus but is definitely not essential.
  • Educated up to degree level in a relevant field
  • Proven ability working in a team within a retail/ hospitality/ corporate environment.
  • Strong time management and organizational skills.
  • Analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office Suite.

Rewards and Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Supportive work environment and team culture
  • Flexible work arrangements
  • Comprehensive wellbeing programs
  • Recognition and rewards for outstanding performance


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