Fleet Service Advisor

4 weeks ago

Dronfield, Derbyshire, United Kingdom Octane Recruitment Full time
Fleet Service Advisor Job Description

We are seeking a highly skilled and motivated Fleet Service Advisor to join our team at Octane Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide excellent customer service to clients via phone, email, and internet
  • Understand and demonstrate tremendous customer care and rapport building
  • Display good listening skills to identify customer needs
  • Deal with all incoming enquiries and respond to customer queries
  • Work as part of a team to achieve personal and department objectives
  • Manage, respond, and log all incoming email enquiries on appropriate systems
  • Keep and update reports and call logs

Requirements:

  • Customer service experience within a contact centre or retail/sales environment
  • Excellent communication skills - via phone and email
  • Ability to adapt and work well with people
  • Well-spoken and uses professional and polite mannerisms
  • Good listening skills
  • Dedication - longevity and/or progression within the company
  • Good IT skills and understanding of Microsoft packages particularly Excel

What We Offer:

  • Enrolment into Pension Scheme
  • Healthcare Scheme
  • Cycle to work scheme
  • Recruitment Incentive Awards
  • Increased holiday with service
  • Free onsite parking

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application and we will discuss the role and your CV.

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