Customer Service Representative

3 days ago


Gretna, Dumfries and Galloway, United Kingdom DX Network Services Limited Full time
About DX Network Services Limited

DX Network Services Limited is a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland.

Delivered Exactly Promise

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail.

Our Values

We are passionate about delivering exceptional customer service and building long-term relationships with our customers. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth.

Job Description

As a Customer Service Advisor at DX Network Services Limited, you will be responsible for providing fantastic service to a wide range of interesting and demanding customers. You will work alongside our operational and account management teams to ensure great customer service delivery - every time.

Key Responsibilities:
  • Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
  • Action all customer queries in line with the required processes and service level agreements
  • Work as part of a team to ensure great customer service delivery - every time
  • Engage proactively with service centres to ensure customer requirements are received and actioned
  • Recognise and deal with queries, requests and problems in line with our customer account requirements
  • Identification and action of escalation issues
  • Undertake any other customer account support duties as required
Benefits

We offer a competitive salary of £25,000 per annum, plus benefits including:

  • Competitive Rates of Pay
  • Company Funded Health Cash Plan
  • Holidays: 20 days increasing with length of service + bank holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity
  • Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression and more

The estimated salary for this role is around £25,000-£30,000 per annum, depending on experience and qualifications.



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