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IT Support Specialist
1 month ago
We are seeking an experienced IT Technician to join our team at AWD online. As an IT Technician, you will be responsible for providing first-line and second-line support on our busy IT service desk, covering a broad range of IT infrastructure, including Windows Servers, Networks, and remote Desktop/Workstation support.
Key Responsibilities:- Provide remote technical support for Windows Server environments, including installation, configuration, and troubleshooting.
- Install, configure, and support Microsoft Windows Desktop Operating Systems, ensuring optimal performance and user satisfaction.
- Configure and support wireless networks and related technologies, troubleshoot connectivity issues, and ensure network security.
- Assist with the installation, configuration, and support of Microsoft Office/365 applications.
- A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
- Experience with Windows desktop operating systems, installing, configuring, and administering, including connecting to a Microsoft Windows Network/Domain.
- Experience in configuring wireless networks and technologies.
- A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
- Excellent telephone manner and friendly customer service skills.
- A competitive salary.
- 25 days holiday plus Bank Holidays.
- Healthcare after passing probation.
- Perkbox benefits and rewards after passing probation.
- Company pension.
- Company-funded social events.
