Customer Support Associate
2 weeks ago
This role as a Customer Support Associate is an excellent opportunity to provide exceptional customer service and resolve claims efficiently. As a key member of our team at Teleperformance in Manchester, you will work flexible shifts that cater to your needs while delivering outstanding support to our clients.
Job OverviewIn this dynamic role, you will be based in Manchester and work on weekdays, Saturdays, and Sundays. Your primary focus will be on handling customer inquiries and claims with professionalism and courtesy.
About the JobThe ideal candidate will have excellent communication skills, both written and verbal, and be able to multitask effectively. If you possess strong problem-solving abilities, are flexible, and thrive in a fast-paced environment, then this could be the perfect role for you.
Key Responsibilities:
- Provide exceptional customer service through phone, email, or chat.
- Resolve customer claims promptly and fairly.
- Work flexible shifts between Monday to Friday 8am-9pm, Saturday 8am-8pm, and Sunday 8am-8pm.
- Be based in Manchester and available to travel (if required).
We offer a competitive salary range of £25,000 - £30,000 per annum, commensurate with experience. This includes a basic annual salary component (£23,500) and performance-related bonuses. You will also receive comprehensive training, career development opportunities, and a supportive work environment.
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