Triage and Research Officer

1 month ago

Havering atte Bower, United Kingdom Adecco Full time
Job Title: Triage and Research Officer

Location: Havering

Hours: 9am-5:30pm M-F

Salary: £17.54 hour

Term: Temporary

Adecco is seeking a highly motivated and detail-oriented Triage and Research Officer to join their team.

Key Responsibilities:
  • Receive and triage written and verbal service complaints and inquiries.
  • Conduct thorough and timely reviews of incoming material.
  • Risk assess complaints and requests for information to prioritise urgent cases.
  • Utilise statutory provisions to gather relevant information for complaints processing.
  • Assist individuals making inquiries, providing guidance and referrals where needed.
  • Proactively seek resolution of requests at the first point of contact.
  • Create and maintain accurate complaint and enquiry records.
Requirements:
  • Experience in maintaining records in a structured and systematic manner.
  • Proven experience in managing customer inquiries in a complex organisation.
  • Strong ability to effectively work with diverse stakeholders and levels within an organisation.
  • Knowledge of legislation and statutory requirements related to complaint resolution and request for information.

Adecco is a disability-confident employer. We run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

  • Triage and Research Officer

    1 month ago

    Havering atte Bower, United Kingdom CV-Library Full time

    Title: Triage and Research Officer Location: Havering Hours: 9am-5:30pm M-F Salary: £17.54 hour Term: Temporary until 24/03/2025 with the possibility of extension Are you looking for an exciting opportunity to make a real difference in improving customer experience? Our client is seeking a highly motivated and detail-oriented Triage and Research...

  • Triage and Research Officer

    4 weeks ago

    Havering atte Bower, United Kingdom Adecco Full time

    Title: Triage and Research OfficerLocation: HaveringHours: 9am-5:30pm M-FSalary: £17.54 hourTerm: Temporary until 24/03/2025 with the possibility of extensionAre you looking for an exciting opportunity to make a real difference in improving customer experience? Our client is seeking a highly motivated and detail-oriented Triage and Research Officer to join...

  • Triage and Research Officer

    1 month ago

    Havering atte Bower, United Kingdom CV-Library Full time

    Triage and Research Officer Havering - 1 day per week in office Job Role Be responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing. Officers receive, record, and triage the request to determine their complexity, to...

  • Triage and Research Officer

    4 weeks ago

    Havering atte Bower, United Kingdom Hatched Recruitment Group Full time

    Triage and Research OfficerHavering - 1 day per week in officeJob Role Be responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing. Officers receive, record, and triage the request to determine their complexity, to review any...

  • Data and Research Officer

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Triage and Research OfficerJob Summary: We are seeking a highly motivated and detail-oriented Triage and Research Officer to join our team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.Key Responsibilities:Receive and triage written and...

  • Data and Research Officer

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Triage and Research OfficerJob Summary: We are seeking a highly motivated and detail-oriented Triage and Research Officer to join our team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.Key Responsibilities:Receive and triage written and...

  • Data and Research Officer

    1 month ago

    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Triage and Research OfficerJob Summary: We are seeking a highly motivated and detail-oriented Triage and Research Officer to join our team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.Key Responsibilities:Receive and triage written and...

  • Data and Research Officer

    1 month ago

    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Triage and Research OfficerJob Summary: We are seeking a highly motivated and detail-oriented Triage and Research Officer to join our team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.Key Responsibilities:Receive and triage written and...

  • Data and Research Officer

    1 month ago

    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Job Title: Triage and Research OfficerLocation: HaveringHours: 9am-5:30pm M-FSalary: £17.54 hourJob Type: Temporary until 24/03/2025 with the possibility of extensionAdecco is seeking a highly motivated and detail-oriented Triage and Research Officer to join their team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer...

  • Data and Research Officer

    1 month ago

    Havering atte Bower, Greater London, United Kingdom Adecco Full time

    Job Title: Triage and Research OfficerLocation: HaveringHours: 9am-5:30pm M-FSalary: £17.54 hourJob Type: Temporary until 24/03/2025 with the possibility of extensionAdecco is seeking a highly motivated and detail-oriented Triage and Research Officer to join their team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer...

  • Data and Research Officer

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Triage and Research OfficerService Care Solutions Ltd is seeking a skilled Triage and Research Officer to join their team in Havering atte Bower, Greater London.The successful candidate will be responsible for improving customer complaints and data information request journeys by reviewing and allocating enquiries to the correct pathway for...

  • Data and Research Officer

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Triage and Research OfficerService Care Solutions Ltd is seeking a skilled Triage and Research Officer to join their team in Havering atte Bower, Greater London.The successful candidate will be responsible for improving customer complaints and data information request journeys by reviewing and allocating enquiries to the correct pathway for...

  • Data and Research Officer

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Triage and Research OfficerService Care Solutions Ltd is seeking a skilled Triage and Research Officer to join their team in Havering atte Bower, Greater London.The successful candidate will be responsible for improving customer complaints and data information request journeys by reviewing and allocating enquiries to the correct pathway for...

  • Data and Research Officer

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Triage and Research OfficerService Care Solutions Ltd is seeking a skilled Triage and Research Officer to join their team in Havering atte Bower, Greater London.The successful candidate will be responsible for improving customer complaints and data information request journeys by reviewing and allocating enquiries to the correct pathway for...

  • Data and Research Officer

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Triage and Research OfficerHavering - 1 day per week in officeJob RoleAs a Triage and Research Officer, you will be responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing.Key ResponsibilitiesReceive and triage written and...

  • Data and Research Officer

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Triage and Research OfficerHavering - 1 day per week in officeJob RoleAs a Triage and Research Officer, you will be responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing.Key ResponsibilitiesReceive and triage written and...

  • Data and Research Officer

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Triage and Research OfficerHavering - 1 day per week in officeJob RoleAs a key member of our team, you will be responsible for enhancing our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is thoroughly reviewed and allocated to the correct pathway for processing. You will receive, record, and triage the...

  • Data and Research Officer

    4 weeks ago

    Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Triage and Research OfficerHavering - 1 day per week in officeJob RoleAs a key member of our team, you will be responsible for enhancing our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is thoroughly reviewed and allocated to the correct pathway for processing. You will receive, record, and triage the...

  • Data and Research Officer

    1 month ago

    Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job RoleTriage and Research OfficerHavering - 1 day per week in officeAs a key member of our team, you will be responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing. You will receive, record, and triage the request to...

  • Data and Research Officer

    3 weeks ago

    Havering atte Bower, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job RoleTriage and Research OfficerHavering - 1 day per week in officeAs a key member of our team, you will be responsible for enhancing our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is thoroughly reviewed and allocated to the correct pathway for processing. You will receive, record, and triage the...