Location: Royal Bolton Hospital, Farnworth BL4 0JR

Trust: Bolton NHS Foundation Trust

Job Type/Shift Patterns: Full time, Monday – Friday, either 8:30am-4:30pm, totalling 37.5 hours a week (100% Onsite)

Pay Rate: £21.80/Hr.

Summary:

The post holder will work within the Unified Communications section of the Network and Voice Team, delivering 3rd and 2nd Line support and technical advancements to clinicians, directly affecting patient care within a department at the forefront of IT innovation within the NHS.

Key Responsibilities:

• Provide 2nd Line Unified Communications support within an IT Infrastructure which utilises Cisco and Microsoft Technologies.
• Be responsible for setting up and maintaining UCCX scripts, documents and users within the Trust by meeting with service users on a one to one or group level to ascertain and interpret requirements and produce flowcharts which could then be agreed with users for implementation.
• Act as a specialist in the VoIP telecoms field documenting, setting up and delivering complex telephony set ups for GP/BFT telecoms service users.
• Experience Operating in a virtual desktop environment with virtualised applications.
• Provide first time fixes and resolutions to simple ICT related incidents and requests where appropriate via telephone and face to face.
• Assist in the production and maintenance of the telephony documentation and system.

Requirements:

• Significant experience of resolving faults on telephone systems and cabling along with experience of working in an IT customer support environment and providing a high level of customer service.
• Ability to configure and troubleshoot Layer 2 Devices to enable users.
• Support the identification and resolution of service incidents and problems, co-ordinating resolution with third party suppliers and senior engineers as appropriate.
• Extensive Knowledge/Experience of maintaining and supporting Cisco Unified Communication Manager V.10 or above.
• Knowledge of Cisco Call Manager v.10 or above, Cisco Unity, UCCX, Cisco IM & Presence (Jabber), and Cisco Video Conferencing (Webex).
• Knowledge of SIP / MGCP / SCCP / QSiG Signalling Protocols.
• Active Directory – Awareness and administration skills.
• Windows 10 – For Troubleshooting softphones etc, laptop and tablet experience.

Requirements:

• Valid U.K. Driving License.
• Be prepared to travel within the Trust geographical area as required by the role.
• Cisco CCNA Voice desirable.
• Project Management qualification (Prince 2) or equivalent experience is desirable.
• ITIL accreditation at Foundation level (or Higher) certification desirable.

Benefits:

NHS Professionals offers a range of benefits to its members, including:

• Weekly pay to give you access to your wages more quickly.
• First choice of shifts/placements at the Trust of your choice over agencies.
• Our team is always happy to help - access our support line any time.
• Working options to suit your lifestyle – being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements.
• Training and development opportunities via the Trust and NHSP's own academy.
• Explore different wards, keep your skills up to date whilst gaining vital experience.
• Being part of the NHSP Community means you'll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more.

About NHS Professionals:

NHS Professionals specialises in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

We are an equal opportunities' organisation, committed to the equal treatment of all current and prospective Bank members and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.