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Customer Service Representative

2 months ago

London, Greater London, United Kingdom iQ Student Accommodation Full time
About the Role

We're seeking a talented Customer Service Advisor to join our team at iQ Student Accommodation. As a key member of our site-based customer service team, you'll play a vital role in ensuring our students feel at home.

Your primary responsibility will be to provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner. This may involve showing prospective students and their families around our site, assisting with maintenance requests, or handling complaints and rent arrears with empathy and understanding.

What We're Looking For
  • A positive and team-oriented individual with excellent communication skills
  • Experience in customer-facing roles, with a passion for delivering outstanding service
  • Initiative and a willingness to take on new challenges
  • Able to work independently and as part of a close-knit team
What We Offer

In return for your hard work and dedication, you'll receive a competitive salary, comprehensive benefits package, and the opportunity to work with a dynamic and supportive team in a business that's committed to excellence.

At iQ Student Accommodation, we're passionate about providing our students with an exceptional living experience. If you're a motivated and customer-focused individual who shares our values, we'd love to hear from you.