Regulatory Writing Lead

1 week ago


London, Greater London, United Kingdom LegalAndGeneral Full time

**Role Overview**

We're looking for a highly skilled Senior Regulatory Expert to lead our Customer Journeys team in optimising our Portal and Customer experiences.

This is an exciting opportunity to shape our business strategies and deliver excellent customer outcomes.

The successful candidate will have a deep understanding of the regulatory landscape and a passion for driving business growth through customer-centric solutions.

**Key Responsibilities**

  • Ensuring all required governance is completed for new Portal and Customer Journey optimisation opportunities, including Value for Money assessments and Product Lifecycle Management.
  • Regularly reviewing risks and performance of Portal and Customer journeys to ensure they continue to meet the needs, characteristics and objectives of the target market and are delivering good customer outcomes.
  • Collaborating with internal stakeholders to identify opportunities for improvement and implementing changes that drive business growth and customer satisfaction.

**What You'll Need**

  • A deep understanding of the regulatory environment for UK Protection and the ability to maintain an in-depth knowledge of key drivers, challenges and legislative issues facing the Insurance market.
  • Strong analytical skills and the ability to analyse research, insights and data to inform Portal and Customer Journey optimisation strategies.
  • Excellent communication and project management skills, with the ability to lead cross-functional teams and drive business growth through customer-centric solutions.


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