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Site Associate
2 months ago
About Deliveroo
Deliveroo is a leading food delivery and logistics company that connects consumers with restaurants, shops, and riders. Our mission is to transform the way people shop and eat by bringing the neighborhood to their door.
We are a fast-growing company that operates in a competitive marketplace, but we have achieved significant growth in our HOP, Grocery, Editions, Signature & Plus businesses. We continue to innovate and challenge ourselves to deliver new products and services that meet our mission.
The Role
The Site Associate will play a critical role in supporting the Site Management team to achieve the highest performance possible within their respective site. This includes maximizing customer satisfaction, working efficiently, ensuring accuracy in stock counting, handling stock with care, and reducing wastage.
The Site Associate must contribute to a positive and cooperative working environment that is pleasant for all colleagues and ensure that tasks are carried out in line with all H&S policies.
Key Responsibilities
- Pick orders efficiently to meet time targets, monitoring and responding to incoming customer orders to reduce order queue time.
- Pick orders ensuring 100% accuracy, maintaining product quality.
- Adhere to packaging SLAs when preparing customer orders.
- Efficiently replenish stock, ensuring accurate inventory, strong merchandising standards, and compliant stock rotation.
- Unload deliveries in line with company procedures.
- Support with inventory management as requested.
- Ensure site remains clean and tidy at all times, dealing with any hazards urgently.
- Comply with company standard operating procedures (SOPs).
- Deliver strong standards within your site, adhering to merchandising and space management principles, and delivering a clean, tidy, organized site environment.
- Maintain good relations to uphold Deliveroo's positive reputation with all external parties, e.g., neighbors, landlords, and contractors.
- Communicate professionally and effectively with our Deliveroo riders.
- Effectively operate and oversee the dispatch order, ensuring the accurate handling of orders to riders and minimizing mistakes.
- Ensure appropriate timekeeping, arriving on time for shift, taking breaks as per policy, and adhering to working time directive requirements.
Requirements
- Previous experience in a similar environment is valued but not required (FMCG/Retail/Warehouse/Last mile delivery is a big plus).
- Hands-on mentality.
- Detailed-oriented.
- Comfortable working in a fast-paced environment.
- Good communication skills and a good proficiency in both written and spoken English.
- Fluency in spoken Cantonese and written Chinese is a must.
- Right to work in HK.
