Sales and Service Representative

2 weeks ago


Moreton in Marsh, Gloucestershire, United Kingdom Baron's Eden Full time
About the Role

We are seeking a highly skilled and motivated Sales and Service Representative to join our team at Baron's Eden. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Handle all incoming inquiries and reservation calls professionally, providing accurate and timely information to guests.
  • Process bookings, schedule treatments, and guest dining arrangements, ensuring seamless and efficient service.
  • Send out booking confirmations and relevant documents promptly, maintaining high standards of communication.
  • Drive sales and improve guest reservations through effective upselling and cross-selling techniques.
  • Promote and sell hotel and spa packages, memberships, and special promotions to maximize revenue.
  • Maintain knowledge of all spa services, treatments, and products, staying updated on new offerings and trends.
  • Collaborate with colleagues to achieve sales targets and enhance the overall guest experience.
Requirements
  • Strong sales and customer service skills, with a proven track record of meeting or exceeding sales targets.
  • Experience working within the hospitality industry or similar.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Ability to multitask and work effectively in a fast-paced environment, with a flexible schedule and availability to work weekends and holidays as needed.
What We Offer
  • Competitive salary and monthly commission.
  • 30% discount on overnight stays and spa days.
  • 30% discount on food and drink.
  • Yearly Staff Complimentary Spa Day at Hoar Cross Hall or Eden Hall.
  • Complimentary Leisure and Spa Membership at Hoar Cross Hall and Eden Hall.
  • 20% Discount on retail products.
  • Employee Benefits Programme.
  • Company Pension Scheme.
  • Free Parking.
  • Excellent Induction and training programme.


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