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Senior Operations Manager

1 month ago

Edinburgh, Edinburgh, United Kingdom Southpour Full time

About Southpour

Southpour is a leading hospitality group in Scotland, with a collection of over 40 venues across the country. We are committed to delivering exceptional customer experiences and providing opportunities for our team members to grow and develop their careers.

The Role

We are seeking an experienced General Manager to join our team at Southpour. As a General Manager, you will be responsible for running the business with passion and energy, while engaging with central support functions, internal and external stakeholders, and local suppliers.

Key Responsibilities

  • Supporting sales growth and controlling costs
  • Ensuring consistently excellent customer service is delivered
  • Managing service standards and staff development

Requirements

  • Experience in a similar role and environment
  • Great leadership skills and the ability to communicate at all levels
  • A strong commercial awareness and availability to work shifts, including evenings and weekends as per business needs

What We Offer

  • TRONC electronic tips – Our staff keep 100% of tips earned in venues
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 30% off of food and cinema tickets in all of our venues across Scotland
  • Quarterly bonus payment
  • Hotel and Apartment discounts
  • Access to Scotsman Perks Benefits Portal
  • Staff meals on duty
  • Flexible working opportunities
  • Career development through our Scotsman Steps training programme