Operational Leader
2 weeks ago
Exceptional Customer Service and Team Leadership
The City Pub Group is a dynamic hospitality company committed to delivering exceptional customer experiences in our stylish, food-focused pubs. As an Operational Leader, you will play a pivotal role in driving the success of our team and continuing our pub's reputation for excellence.
About the Role
We are seeking a motivated and experienced leader to join our team as an Operational Leader. This exciting opportunity will see you taking charge of a dynamic team, working closely with colleagues to deliver outstanding customer service and driving sales growth through effective people management.
Key Responsibilities
- To manage and motivate a high-performing team, promoting a culture of excellence and teamwork
- To ensure seamless day-to-day operations, maintaining high standards of customer service and quality control
- To identify opportunities for growth and implement initiatives to drive sales and revenue
- To work collaboratively with colleagues to achieve business objectives and contribute to the overall success of the pub
What We Offer Our Operational Leaders:
In return for your expertise and dedication, we offer a competitive salary package including:
- A generous salary of £35,000 - £45,000 per annum, based on experience
- A comprehensive benefits package, including 28 days' holiday per year, pension scheme, and employee assistance programme
- Ongoing training and development opportunities to support your career growth and progression
- 50% discount on food, drink, and accommodation across all City Pub Group sites
Requirements
To be successful in this role, you will need:
- A proven track record of leadership and team management, with a strong focus on customer service
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
- Ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines
- Passion for delivering exceptional customer experiences and driving business growth
About Us
The City Pub Group is a progressive and innovative hospitality company, dedicated to creating memorable experiences for our customers. We believe in investing in our people, providing ongoing training and development opportunities to support their career growth and progression. If you are a motivated and experienced leader looking for a new challenge, please apply today
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