Service Project Engineer
4 weeks ago
Proserv is a global controls technology company with a rich heritage spanning over 60 years. We provide industry-leading solutions to enhance the reliability, optimize the performance, and extend the life of critical infrastructure across the energy sector.
Our team boasts the talent and technological expertise to deliver transformative goals, while adhering to a clear set of FRESH Proserv values that underpin our operations worldwide.
Key Responsibilities- Liaise with internal departments to support client requests, requirements, and issues.
- Identify and prioritize urgent client support requests, priority consumables, spares, and equipment mobilizations versus ongoing workloads.
- Collaborate with clients to provide support for technical and non-technical issues related to company products and third-party equipment supplied as part of our scope.
- Ensure the project scope is agreed upon by the client and clearly defined and understood.
- Assist in preparing service personnel away from base packs, work packs, and working instructions.
- Provide support to company service personnel while away from base.
- Identify additional service opportunities and communicate them to service management. Assist in compiling and maintaining key customer databases.
- Coordinate the various interrelated processes of a project. Manage the implementation of all activities described within the scope. Regularly update and communicate any changes to key project personnel and clients.
- Advise the Service Project Manager/Project Engineers of any potential areas of risk that could result in an overrun of material costs or man hours.
- Assist with AX12 administration, including quotations, raising job numbers, and maintenance orders.
- Chase opportunities and update the Service Project Manager or Account Manager.
- Assist with travel and visas, if required.
- Ensure all project documentation has been produced in accordance with the agreed project SDRL.
- Record, file timesheets, expenses, work packs, and any other paperwork required from the service team.
- Attend service meetings with updates on current projects.
- Assist in arranging shipping documentation, including Dangerous Goods (shipping including PE forms, ATEX forms, PUWER, cargo summary, delivery tickets, and doc packs).
- Manage equipment/test kit - on/off hire and preparation for project.
- Generate reporting for Service Project Manager/Project Engineers.
- Participate in the on-call rota.
- Proficient in Microsoft packages.
- Proven track record in build and test of hydraulic production control systems.
- Proven track record in managing projects.
- Understanding of mechanical hydraulic control systems.
- Proven track record in mechanical/instrumentation installation control system manufacture and system testing/fault finding.
- Proven track record in the manufacture and maintenance of hydraulic control systems.
- Ability to work as part of the service team or unsupervised as required.
- Flexible with a proactive approach.
- Understanding of Microsoft Office – Word, Outlook, and Excel.
- Experience in delivering service within the Oil and Gas Industry.
We offer a competitive starting salary with opportunities for advancement, dependent on competency starting level. Our Total Reward package includes free cover for:
- Private Medical
- Life Assurance
- Income Protection
- Personal Accident
- Up to 7.5% contribution to Pension
Additionally, Proserv offers an arrangement of voluntary benefits through salary sacrifice, producing savings on tax and insurance, including:
- Dental Insurance
- Gym Flex
- Purchasing or selling additional annual leave
- Technology products
- Critical Illness cover
- Additional cover for your family
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