Senior Hospitality Manager

5 days ago


London, Greater London, United Kingdom Loveday & Co Enterprise Full time
Job Description:

At Loveday & Co Enterprise, we are seeking an experienced and skilled Senior Hospitality Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our care homes, ensuring that high standards of service and care are maintained.

About the Role:
  • Provide leadership and direction to the hospitality team to ensure excellent customer service and a warm welcome to all residents and visitors.
  • Develop and implement strategies to improve the overall quality of service and care provided by the hospitality team.
  • Collaborate with other departments to ensure seamless communication and delivery of services.
Responsibilities:
  • Supervise and coordinate the activities of the hospitality team to ensure efficient operation of the department.
  • Develop and maintain relationships with residents, families, and other stakeholders to ensure their needs are met.
  • Monitor and control stock levels to ensure effective inventory management.
  • Ensure compliance with health and safety regulations and company policies.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements:
  • Proven experience in a senior hospitality or customer service role.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills.
  • Comprehensive knowledge of hospitality operations and customer service principles.

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus benefits and opportunities for career advancement.



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