Motoring Services Manager

2 weeks ago


Gloucester, Gloucestershire, United Kingdom Halfords Full time

We're seeking a highly skilled Assistant Manager to drive business performance and deliver exceptional customer experiences at our flagship centre in Cheltenham.


As a key member of our management team, you'll work closely with the Centre Manager to provide productive leadership, drive profitability, and lead the centre to success.


The centre team will consist of around 12 members, including a workshop controller, skilled technicians, and customer services advisors, all working together to deliver a seamless customer experience.


To succeed in this role, you'll need to be passionate about customer service, have excellent communication skills, and be able to coach and train colleagues to achieve their best.


You'll also have the opportunity to earn a competitive salary of £32,136 - £33,207 per annum, plus an average uncapped bonus of £7,100 per year.


As a valued member of our team, you'll enjoy a range of benefits, including 5.6 weeks' annual leave, up to 50% off garage bills, discounts on shopping and other services, and access to our Share Save scheme and Health Cash Plan.


This is an exciting opportunity to join our growing business, which is rapidly expanding its motoring services and electric mobility offerings.


Key skills and experience required for this role include:



  • Experience in delivering high customer satisfaction and experience through effective management
  • Ability to coach and train colleagues to achieve their best
  • Experience of meeting compliance standards across Health and Safety
  • Excellent communication skills, both verbal and written
  • IT proficiency, with the willingness to learn in-house systems
  • Good time management skills
  • A current valid driving licence


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