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Duty Care Manager

2 months ago

Exmouth, Devon, United Kingdom McCarthy Stone Full time
About the Role

We are seeking a highly skilled and experienced Duty Care Manager to join our team at McCarthy Stone. As a key member of our community, you will be responsible for ensuring the smooth operation of our development, providing exceptional care and support to our residents, and maintaining a safe and secure environment.

Key Responsibilities
  • Manage the security of the development, ensuring the safety and wellbeing of residents
  • Oversee the Care and Support teams, providing guidance and support as needed
  • Coordinate and facilitate activities that promote community spirit and resident engagement
  • Develop and implement strategies to enhance resident satisfaction and quality of life
  • Collaborate with internal stakeholders to ensure seamless delivery of services
Requirements
  • Proven experience in a care or support environment, with a strong focus on customer service
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, staff, and stakeholders
  • Ability to work independently and as part of a team, with a flexible and adaptable approach
  • Strong problem-solving and conflict resolution skills, with a focus on finding solutions that meet the needs of all parties
  • Knowledge of relevant legislation and regulations, with a commitment to maintaining high standards of care and support
What We Offer
  • A competitive salary and benefits package, including life assurance and company pension
  • Opportunities for professional development and career advancement
  • A supportive and inclusive work environment, with a focus on employee wellbeing
  • Access to a range of employee benefits, including discounts on apartment purchases and guest suite stays