Business Travel Consultant

6 days ago

London, Greater London, United Kingdom Travel Trade Recruitment Full time

Job Title: Business Travel Consultant - Expert in GDS Amadeus

Job Summary:

We are seeking a highly skilled Business Travel Consultant to join our team at Travel Trade Recruitment. As a Business Travel Consultant, you will be responsible for providing expert advice and solutions to clients on travel-related matters, utilizing your knowledge of GDS Amadeus.

Key Responsibilities:

  • Deal with client enquiries, including complex itineraries, from start to finish, utilizing your expertise in GDS Amadeus.
  • Offer the best solution for each client while optimizing profit opportunities.
  • Provide quotes, book, issue tickets, and reissue tickets for all fares worldwide, including published fares, nett fares, CAT35 fare, route deals, as well as refunds using Amadeus GDS.
  • Manage queues and issue tickets prior to deadline, as well as handle schedule changes from airlines and amend itineraries according to clients' changes.
  • Provide solutions and advice to clients in an efficient and professional manner, delivering a premium quality, ruthlessly efficient service experience that is both consistent and reliable and aligned to the attributes of the Company brand.
  • Ensure all company and traveller profiles, policy, and quality control scripts are up to date.

Requirements:

  • Proficiency on Amadeus GDS.
  • Excellent fares knowledge, including manual fare construction.
  • Competency in all ticketing processes, including re-issues, revalidations, and refunds.
  • Knowledge of international travel products, geography, and current affairs.
  • Knowledge of ancillary services.
  • Good written English with the ability to write professionally to customers.
  • Strong interpersonal skills with the desire and ability to develop others.
  • A drive to solve problems for customers and team members.
  • A high level of professionalism and flexibility and a strong work ethic.

The Package:

  • A competitive basic salary.
  • Hybrid working.

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