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Customer Experience Director

2 months ago

Plymouth, Plymouth, United Kingdom Douglas Jackson Full time £75,000
About the Role

We are seeking an experienced leader to drive the transformation of customer experience across our organisation. As Head of Customer Experience, you will be responsible for leading our strategies in delivering exceptional service to our customers.

Key Responsibilities
  • Lead the transformation of customer experience across the organisation
  • Implement innovative customer journey mapping and data-driven improvements
  • Champion a customer-centric culture, empowering teams to deliver top-tier service
  • Collaborate across departments to enhance service delivery and resolve issues at the first point of contact
  • Ensure compliance with regulatory standards and foster strong relationships with key stakeholders
What We Offer
  • Competitive Salary: £75,000 + excellent benefits
  • Hybrid Working: Balance your time between our office and home
  • Relocation Package: We value diversity and are committed to equality, offering a supportive environment where everyone can thrive
  • Wellbeing Focus: Onsite gym, health initiatives, and extensive discounts
About Us

We are a leading provider of housing and community services, dedicated to creating homes and communities where people truly want to live. We are committed to equality, diversity, and inclusion, and we value the unique experiences and perspectives that our employees bring to the table.