Craft Beer Sales and Admin Professional

1 week ago

London, Greater London, United Kingdom London Brewers Alliance Full time

We are seeking an exceptional Sales and Admin Assistant to join our team at Signature Brewery in London. This exciting opportunity will provide the right candidate with a comprehensive rewards package, including training and development opportunities, free draught beer, discounts on food and drink, and the chance to be part of amazing shows, festivals, and events.

About the Role

As a Sales and Admin Assistant, you will be responsible for liaising closely with customers and our sales and logistics teams to ensure accurate processing and organisation of customer orders. Your primary goal will be to deliver a high level of customer service to all B2B and B2C customers, managing their orders inbox and accurately processing them into our brewery management software (Breww) as promptly as possible.

You will also be responsible for communicating clearly with customers by phone or email as required to support the sales process, driving sales through upselling, telesales calls, and following up with customers to ensure their orders are received. Additionally, you will ensure the sales element of our brewery management software is completely up to date and accurate, passing on feedback from customers to the relevant team and managing the customer onboarding process to ensure new customers have a positive experience of ordering with us.

Key Responsibilities
  • Communicating courteously with customers by telephone, email, and face-to-face.
  • Deliver a high level of customer service to all our B2B and B2C customers.
  • Managing orders inbox and accurately processing orders into our Brewery Management software (Breww) as promptly as possible.
  • Clearly communicating with customers by phone or email as required to support the sales process.
  • Driving sales through upselling, telesales calls, and following up with customers to ensure their orders are received.
  • Ensuring sales element of brewery management software is completely up to date and accurate.
  • Passing on feedback from customers to the relevant team.
  • Manage the customer onboarding process ensuring new customers have a positive experience of ordering with us.
  • Communicating with Sales, Logistics, Packaging & Production regularly to help manage customer expectations utilising knowledge of our beers and products.
  • Working closely with Logistics to ensure our customers receive their orders in a prompt and efficient manner.
  • Reporting of issues in relevant forms including customer activity, webstore, trade, ullage, and quality control.
  • Handling customer complaints and resolving them including issuing credit notes, refunds, or compensation to customers.
  • Coordinating merch, glassware, and POS for trade customers including ordering, stock management, and dispatching to customers.
  • Welcoming customers and the trade to the venue for brewery tours, tastings, events, etc.
Requirements
  • Friendly, personable, and enjoys communicating with customers.
  • Has excellent customer service skills and telephone manner.
  • Is diligent with good attention to detail.
  • Has a can-do attitude and is keen to help out and get stuck in as we are a small and flexible team.
  • No previous experience required but an interest and understanding of craft beer would be helpful.
Benefits
  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • Training and development opportunities.
  • Free draught beer at Signature Brew Blackhorse Road.
  • Discounts at our venues off food and drink for you and your family and friends.
  • The opportunity to see and be part of amazing shows, festivals, and events.

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