Industrial Print Equipment Maintenance Specialist

7 days ago


London, Greater London, United Kingdom Canon Full time

At Canon, we're on a mission to deliver exceptional customer experiences through our cutting-edge production print solutions.

Role Overview

We're seeking an experienced Industrial Print Equipment Maintenance Specialist to join our team in ensuring the smooth operation of our commercial print devices. As a key member of our service delivery team, you will be responsible for maintaining and repairing a range of production products at customer sites.

About the Role

This is a fantastic opportunity to work with our clients to identify and resolve technical issues efficiently, minimizing disruption to their production processes. Your expertise will play a critical role in upholding our reputation for excellent customer service and support.

In this role, you will diagnose faults, install equipment, and provide onsite and remote support to customers while delivering exceptional results. You'll collaborate closely with internal teams to share knowledge and best practices, contributing to the growth and development of our service engineering capabilities.

Key Responsibilities
  • Maintain, repair, and service commercial print equipment at customer sites, adhering to strict service level agreements
  • Diagnose faults and develop effective solutions to minimize downtime and maximize productivity
  • Provide high-quality customer support, including product training and instruction, to ensure seamless integration of our solutions
  • Signal commercial opportunities to the sales and marketing departments, utilizing OSIS functionality as required
  • Collaborate with colleagues to enhance overall service performance, sharing knowledge and best practices to drive continuous improvement
What We Offer

We believe in investing in the growth and development of our employees, providing a supportive environment where you can thrive professionally and personally. Some of the benefits of joining our team include:

  • A competitive salary: £55,000 - £65,000 per annum (dependent on experience)
  • 25 days annual leave, plus bank holidays
  • A comprehensive pension scheme with employer contributions
  • Life cover for those within the pension scheme
  • Healthcare benefits
  • Training and development opportunities to enhance your skills and career progression
Requirements

To succeed in this role, you should possess:

  • Proven experience as a field service engineer or in a similar role
  • Strong mechanical and electrical troubleshooting skills
  • Good understanding of IT/networking for device connectivity
  • Valid driver's license and willingness to travel
  • Certifications in electronics or related fields (desired)
  • Experience with specific print brands or experience in a print-related industry (desired)


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