Financial Analyst

5 days ago

Crawley, West Sussex, United Kingdom Virgin Atlantic Full time
Role Overview

We are seeking a highly skilled Financial Analyst - Loyalty Accounting to join our team at Virgin Atlantic. As a key member of our Finance Operations team, you will play a critical role in supporting the production of accurate accounting and invoicing for loyalty transactions to Virgin Red (VR).

Key Responsibilities
  • Ensure accurate pricing of loyalty transactions and resolve points variances between systems.
  • Work with other teams to ensure all transactions, including points accruals, issued redemptions, refunds, and flown events, are processed and reflected in a timely manner.
  • Produce reporting, including balance sheet reconciliations, and answer queries, questions, and audit inquiries on reports/invoicing to ensure process controls operate as intended.
  • Lead the manual pricing of loyalty coupons, pulling required rates from VAA data/systems.
  • Provide central finance support and guidance to assist revenue accounts, loyalty, and customer centre teams in resolving points exceptions.
  • Communicate with and respond to queries from VR on loyalty reports and invoices, ensuring the appropriate stakeholders are kept informed of status and building an effective business relationship between the VAA and VR team.
  • Assist in the production and/or review of the full suite of loyalty reports.
  • Actively contribute to driving forward key system and process changes that support the delivery of initiatives to grow and enhance the loyalty programme and introduce greater automation while ensuring financial controls are maintained.
  • Identify potential improvement opportunities during day-to-day work and push these forward, leading on implementation where appropriate.
About You

We are looking for a candidate with a can-do attitude, a commitment to high-quality output within deadlines, and a true awareness of the wider business context. You will also have a proactive 'want to learn' approach to the role and drive the same commitment to excellence in your interactions with the wider Finance Operations team.

  • Previous experience working in a high-volume transactional environment with exposure to systems and tools such as ticket pricing and financial flows.
  • Good attention to detail, driving accuracy and completeness in reporting and invoicing, and leading small projects from concept to completion.
  • Evidence of identifying issues and risks, highlighting these to management, and participating in the problem resolution.
  • Excellent communication skills to enable collaborative working at all levels, with evidence of working to tight deadlines in a busy environment.
  • Good MS Office skills, with an ability to manipulate large volumes of data in Excel and draw conclusions.
  • Previous experience of working with offshore suppliers or revenue accounts and/or previous loyalty program knowledge would be advantageous.
What We Offer

At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.

We are committed to making our journey with you accessible and individual to you. If you'd like a little extra help with your application or have any individual requirements at any stage along your recruitment journey, please let us know. We are here to support you.

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