Head of Digital Product Development

6 hours ago


London, Greater London, United Kingdom Pivotal London Full time
Job Overview:
  Pivotal London seeks an experienced Head of Digital Product Development to lead product launches and develop customer engagement strategies. This role requires a strong understanding of CRM best practices and proficiency in running and analyzing data independently. The successful candidate will have 8+ years of experience in high-growth tech environments or marketplaces (B2C preference) and excellent communication skills to influence stakeholders across tech and business operations.

About Pivotal London:
  We are a global brand with over three million customers, scaling rapidly in the UK and EU markets. Our company offers a dynamic work environment with opportunities for growth and development.

Your Responsibilities:
  As Head of Digital Product Development, you will be responsible for leading product launches, developing customer engagement strategies, and collaborating with cross-functional teams to enhance customer experience. You will also oversee the adoption of new product features and services, focusing on customer and transport provider engagement. Key performance indicators include owning key metrics such as NPS and promoting repeat customer behavior through leveraging communication technology like Hubspot and data APIs.

Requirements:
  The ideal candidate will have a strong background in product marketing, preferably in a B2C environment. A degree in Marketing or a related field is desirable. Excellent communication and leadership skills are essential for success in this role. The estimated salary for this position is £110,000 + Bonus + Equity per annum.

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