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Senior Commercial Analyst
2 months ago
Gentrack is a leading provider of software and services to the utilities industry, and we are seeking a Senior Commercial Analyst to join our Assurance Managed Services team.
As a Senior Commercial Analyst, you will be responsible for the establishment, growth, and continuous improvement of our Assurance Managed Service offering. You will become an expert in the way our customers' businesses operate and what drives their success.
You will leverage your extensive experience to implement creative business solutions, following industry best practice. Your success will be measured by enabling an efficient process from pre-sales to client presentation, improving customer satisfaction through frequent invoicing and timely reporting, and implementing automation that drives down manual work and reduces operational costs.
Key Responsibilities- Manage customer onboarding data requirements and the Assurance tracker, enabling efficient turn-around.
- Drive operational performance and identify areas of improvement for both the client and Assurance application.
- Manage customer data requirements to facilitate the effectiveness of Assurance delivery.
- Manage the customer invoicing process, ensuring that invoices go out on time, of quality, and approved for issue by the Head of Assurance.
- Identify new data errors in the Utilities industry and liaise with the team to develop resolution mechanisms.
- Develop and maintain management reporting.
- Liaise with development teams and project managers to reach a timely resolution on queries.
- Support presales activities as required, particularly in the analysis and generation of the forecast opportunity.
- Present and demonstrate findings in customer sessions.
- Deliver professional, timely communications to ensure Gentrack customers are kept up to date in line with agreed timeframes.
- Develop and support Service Delivery Manager in generating timely customer reporting.
- Support monthly Business Review Activities as required, particularly in the generation of the pack.
- 5 years or more experience in the Electricity and Gas retail industries is required.
- Previous experience in a software environment is preferred.
- Computer literate with strong Excel and Word.
Gentrack is a 600+ person, growing business, listed in the public markets of Australia and New Zealand. The main people centers are in London, Auckland, Melbourne, and Pune.
We have a clear purpose: to accelerate the global transformation to cleantech. The world has woken up to the fact that water and energy are precious resources that must be cherished. Technology will play the leading role in transforming the industry so that we can all live a more sustainable life.
We have great customers that depend on us to provide essential services. As a B2B software and service provider bringing complex, mission-critical systems to a few large-scale clients in the UK and across the globe, we will only fulfill our global aspirations if we have the most talented leadership working with these clients to secure their business through the delivery and support of great technology.
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