Customer Engagement Advisor

3 weeks ago


Castleford, United Kingdom TOYOTA MATERIAL HANDLING UK Full time
About the Role

We are seeking a skilled Customer Engagement Advisor to join our marketing team in Castleford. This role involves traditional telemarketing phone conversations and responding to digital contacts with customers and new prospects. The successful candidate will have excellent communication skills, a passion for engaging with customers, and experience working in a customer service or traditional telemarketing environment.

Key Responsibilities

The role includes:
• Calling customers and prospects to gain information about their forklift fleet and generate appointments for our sales teams (outbound calls)
• Responding to all calls and e-commerce transactions (inbound)
• Responding to online web chats - providing the customer with a quick response and information
• Working on dedicated marketing campaign leads and appointment generation
• Promoting the company's products and culture

What We Offer

We offer a competitive salary, attractive company pension, company vehicle (if applicable), fuel card (if applicable), full tool kit (if applicable), company sick pay, voluntary critical illness cover, free eye tests, free flu jabs, and a 24/7 Employee Assistance Programme. We will also provide industry-leading technical training to ensure you have the knowledge and tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

Why Choose Toyota

Toyota Material Handling is the world's number one manufacturer of materials handling equipment, providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged, and happy. We want to attract the best talent and develop our team so that they achieve their full potential.
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