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Restaurant Operations Manager

2 months ago

Paignton, Torbay, United Kingdom EG Group Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our KFC Paignton restaurant team. As a Team Leader, you will play a crucial role in delivering exceptional customer service and leading a team of restaurant staff to achieve high standards of quality and efficiency.

Key Responsibilities
  • Customer Service: Ensure that every customer has a positive experience in our restaurant, responding promptly to their needs and resolving any issues that may arise.
  • Team Leadership: Lead and motivate a team of restaurant staff to achieve high standards of quality and efficiency, providing coaching and guidance as needed.
  • Operational Management: Oversee the day-to-day operations of the restaurant, including managing inventory, controlling costs, and maintaining a clean and safe working environment.
  • Performance Management: Monitor and analyze sales data, customer feedback, and staff performance to identify areas for improvement and implement changes to drive business growth.
Requirements
  • Leadership Experience: Proven experience in a leadership role, with a track record of success in motivating and developing teams.
  • Customer Service Skills: Excellent customer service skills, with the ability to respond promptly and professionally to customer needs.
  • Operational Management: Strong operational management skills, with experience in managing inventory, controlling costs, and maintaining a clean and safe working environment.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with staff, customers, and management.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a bonus scheme and opportunities for career development.
  • Training and Development: Ongoing training and development opportunities to help you achieve your career goals.
  • Collaborative Team Environment: A collaborative and supportive team environment, with opportunities to work with a diverse range of people.