Commercial Vehicle Service Operations Manager

24 hours ago


Feltham, Greater London, United Kingdom Hunter Knight Recruitment Ltd Full time
About the Role

We are looking for a highly skilled and experienced Commercial Vehicle Service Operations Manager to join our team. As a manager, you will be responsible for leading the service team to achieve exceptional customer satisfaction, while ensuring compliance with manufacturer requirements and maintaining high standards of workmanship.

Your key responsibilities will include:

  • Leading the service team to continuously meet customer needs, providing timely and clear communication.
  • Ensuring compliance with manufacturer requirements on high standards of workmanship, quality checks, recalls, and warranty processes.
  • Collaborating with the warranty manager, technical manager, and other location service managers to improve warranty process efficiencies and share best practices.

You should have:

  • A customer-focused approach with a commitment to delivering exceptional professional standards.
  • Exceptional organisational, communication, and problem-solving skills.
  • Ability to lead, motivate, coach, appraise, and develop a team of service advisors, workshop controllers, and technicians.

This role offers a competitive salary package, including an estimated £62,000 + Basic from £40,000 to £50,000 (depending on experience), plus benefits such as 25 Days holiday plus bank holidays, Quality Company Vehicle, VW Commercial Vehicle accredited training programmes, and more.



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