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Customer Service Director
2 months ago
About The Role
We are a leading Food Retailer serving customers across the UK with a strong presence in the Supermarket industry.
Our business is primarily focused on Food and Grocery products, with a unique approach to Manufacturing and Sourcing fresh food through our own facilities.
We are seeking a high-performing Customer Service Manager to help drive our business forward and achieve continued success.
Key Responsibilities
- Lead and empower colleagues to deliver exceptional Customer Service and drive sales growth.
- Listen and respond to customer feedback, ensuring a high level of Customer Satisfaction.
- Ensure Market Leading Availability of products across the store.
- Work collaboratively with other Managers to lead a supportive and performance-driven team.
- Manage People Routines, including scheduling, absence, performance, and talent development.
- Deliver Training and Development programs to enhance colleague skills and confidence.
- Identify and develop Talent within the department.
- Build effective relationships with other Operating Departments.
- Lead the team to achieve outstanding performance against key targets.
- Take a leadership role within the store, driving business growth and success.
What We Offer
You will play a vital role in our business, with opportunities for Training and Development, a competitive Salary, and a comprehensive Benefits Package including a generous Bonus, Pension Scheme, and Private Healthcare.
About You
We are looking for a motivated and experienced individual with a passion for delivering exceptional Customer Service. You will have a strong background in Team Management, with experience in a fast-paced Retail Environment.
Requirements
- Experience in managing a team in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to build and maintain relationships with key stakeholders.
- Adaptability to change and a willingness to challenge effectively.
- Active listening and response skills to customer and colleague feedback.
We are an Equal Opportunities Employer
