Current jobs related to Customer Service Engineer - Swindon - DiverseJobsMatter

  • Customer Service and Complaints Manager

    4 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Customer Care ManagerWe are seeking a skilled and confident Customer Care Manager to join our team at Bloor Homes - Customer Care. The successful candidate will be responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.Key Responsibilities:Provide excellent customer service and support to...

  • Customer Service and Complaints Manager

    4 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Customer Care ManagerWe are seeking a skilled and confident Customer Care Manager to join our team at Bloor Homes - Customer Care. The successful candidate will be responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.Key Responsibilities:Provide excellent customer service and support to...

  • Service Engineer

    1 month ago

    Swindon, Swindon, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Service Engineer OpportunityWe're a global leader in energy solutions, dedicated to helping businesses grow and communities thrive. Our team works collaboratively to make a positive impact on customers, local communities, and the environment.We're seeking a skilled Service Engineer to join our team based out of our Swindon Depot.Key Responsibilities:Ensure...

  • Service Engineer

    1 month ago

    Swindon, Swindon, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Service Engineer OpportunityWe're a global leader in energy solutions, dedicated to helping businesses grow and communities thrive. Our team works collaboratively to make a positive impact on customers, local communities, and the environment.We're seeking a skilled Service Engineer to join our team based out of our Swindon Depot.Key Responsibilities:Ensure...

  • Service Engineer

    1 month ago

    Swindon, Swindon, United Kingdom SERVICE HERO CONSULTING LLC Full time

    We're a global leader in providing energy solutions that help businesses grow and communities thrive. Our team works together to make a difference to customers, local communities, and the world's sustainable future.What We're Looking For:A Service Engineer (Chiller/Boiler/Air Conditioning) based out of our Swindon site.Key Responsibilities:Perform major...

  • Service Engineer

    1 month ago

    Swindon, Swindon, United Kingdom SERVICE HERO CONSULTING LLC Full time

    We're a global leader in providing energy solutions that help businesses grow and communities thrive. Our team works together to make a difference to customers, local communities, and the world's sustainable future.What We're Looking For:A Service Engineer (Chiller/Boiler/Air Conditioning) based out of our Swindon site.Key Responsibilities:Perform major...

  • Customer Service Engineer

    1 month ago

    Swindon, Swindon, United Kingdom Clear IT Recruitment Full time

    Field Service EngineerWe are seeking a skilled Field Service Engineer to provide technical support to our clients in the hospitality, retail, and healthcare sectors.Main ResponsibilitiesDeliver SLA-driven EPOS and IT support to ensure seamless operations.Diagnose and resolve EPoS, networking, and hardware issues.Work on projects involving AV, digital...

  • Customer Service Engineer

    1 month ago

    Swindon, Swindon, United Kingdom Clear IT Recruitment Full time

    Field Service EngineerWe are seeking a skilled Field Service Engineer to provide technical support to our clients in the hospitality, retail, and healthcare sectors.Main ResponsibilitiesDeliver SLA-driven EPOS and IT support to ensure seamless operations.Diagnose and resolve EPoS, networking, and hardware issues.Work on projects involving AV, digital...

  • Customer Experience Director

    4 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Head of Customer CareWe are seeking a highly skilled and experienced individual to lead our customer care team at Bloor Homes. As Head of Customer Care, you will be responsible for ensuring that every customer has an exceptional experience with our company.Key Responsibilities:Develop and implement customer care strategies to drive customer satisfaction and...

  • Customer Experience Director

    4 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Head of Customer CareWe are seeking a highly skilled and experienced individual to lead our customer care team. As Head of Customer Care, you will be responsible for ensuring that every customer has an exceptional experience with our company.Key Responsibilities:Develop and implement customer care strategies to drive customer satisfaction and loyaltyLead a...

  • Customer Experience Director

    4 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Head of Customer CareWe are seeking a highly skilled and experienced individual to lead our customer care team. As Head of Customer Care, you will be responsible for ensuring that every customer has an exceptional experience with our company.Key Responsibilities:Develop and implement customer care strategies to drive customer satisfaction and loyaltyLead a...

  • Head of Customer Experience

    3 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Head of Customer CareBloor Homes - Customer Care is seeking a highly skilled and experienced professional to lead our Customer Care department. As Head of Customer Care, you will be responsible for ensuring that our customers receive outstanding service and support throughout their journey with us.Main Responsibilities:Lead a team of Customer Care...

  • Head of Customer Experience

    3 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Head of Customer CareBloor Homes - Customer Care is seeking a highly skilled and experienced professional to lead our Customer Care department. As Head of Customer Care, you will be responsible for ensuring that our customers receive outstanding service and support throughout their journey with us.Main Responsibilities:Lead a team of Customer Care...

  • Customer Experience Director

    4 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Head of Customer CareWe are seeking a highly skilled and experienced individual to lead our customer care team. As Head of Customer Care, you will be responsible for ensuring that every customer has an exceptional experience with our company.Key Responsibilities:Develop and implement customer care strategies to drive customer satisfaction and loyaltyLead a...

  • Customer Experience Director

    4 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Head of Customer CareWe are seeking a highly skilled and experienced individual to lead our customer care team. As Head of Customer Care, you will be responsible for ensuring that every customer has an exceptional experience with our company.Key Responsibilities:Develop and implement customer care strategies to drive customer satisfaction and loyaltyLead a...

  • Head of Customer Experience

    4 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Job Title: Head of Customer CareWe are seeking an experienced and skilled professional to lead our Customer Care team at Bloor Homes. As Head of Customer Care, you will be responsible for ensuring that our customers receive exceptional service and support throughout their journey with us.Main Responsibilities:Lead a team of Customer Care Coordinators and...

  • Head of Customer Experience

    4 weeks ago

    Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Job Title: Head of Customer CareWe are seeking an experienced and skilled professional to lead our Customer Care team at Bloor Homes. As Head of Customer Care, you will be responsible for ensuring that our customers receive exceptional service and support throughout their home-buying journey.Main Responsibilities:Lead a team of Customer Care Coordinators and...

  • Head of Customer Experience

    4 weeks ago

    Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Job Title: Head of Customer CareWe are seeking an experienced and skilled professional to lead our Customer Care team at Bloor Homes. As Head of Customer Care, you will be responsible for ensuring that our customers receive exceptional service and support throughout their home-buying journey.Main Responsibilities:Lead a team of Customer Care Coordinators and...

  • Customer Service Field Engineer

    3 weeks ago

    Swindon, Swindon, United Kingdom CV Library Full time

    Job Title: Apprentice Customer Service EngineerWe are seeking an experienced Field Engineer to join our team of engineers based in the southern region. The ideal candidate will have a strong background in EPOS and IT support, with experience in working with hospitality, retail, and healthcare outlets.Key Responsibilities:Provide SLA-driven EPOS and IT...

  • Customer Service Field Engineer

    4 weeks ago

    Swindon, Swindon, United Kingdom CV Library Full time

    Job Title: Apprentice Customer Service EngineerWe are seeking an experienced Field Engineer to join our team of engineers based in the southern region. The ideal candidate will have a strong background in EPOS and IT support, with experience working in hospitality, retail, and healthcare environments.Key Responsibilities:Provide SLA-driven EPOS and IT...

Customer Service Engineer

2 months ago

Swindon, United Kingdom DiverseJobsMatter Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at DiverseJobsMatter. As a Support Desk Engineer, you will play a critical role in providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Technical Support: Respond to customer inquiries and technical issues via remote support tools, diagnosing and troubleshooting software and hardware problems, and guiding clients to resolution.
  • Documentation and Record-Keeping: Maintain accurate records associated with support, including documenting and updating knowledge base articles.
  • Onboarding and Training: Assist customers with onboarding onto our suite of products, advising on the correct use of the software, and evaluating customer data to resolve support issues.
  • Process Improvement: Identify areas for improvement in support processes and documentation, and contribute to the development and implementation of new processes and procedures.
Requirements
  • Customer Service Focus: Passionate and proactive about delivering exceptional customer service, with a patient, friendly, and logical manner.
  • Technical Skills: Computer literate in Microsoft Packages (Word, Excel, Microsoft Outlook) and strong with IT systems and processes.
  • Team Player: Ability to work well as an individual and as part of a team, with a willingness to embrace change and proactively seek ways to improve and drive change.
About Us

DiverseJobsMatter is a dynamic and inclusive organization committed to providing exceptional customer service and support to our clients. We offer a fantastic opportunity for a professional to grow and make a meaningful impact in a small and busy support desk environment.