Primary Care Account Specialist

2 weeks ago


Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage XD Full time

We are seeking a talented Primary Care Account Specialist to join our team at Inizio Engage XD. As a key member of our sales team, you will be responsible for providing an exceptional customer experience by managing inbound and outbound interactions with our clients existing and new customers on behalf of our client - Seqirus.

About the Role

The successful candidate will work closely with our field-based sales teams to co-ordinate, monitor and input field-based sales orders, and manage stock scheduling levels to provide clarity of delivery and manage customers' expectations.

Key Responsibilities:

  • Provide an exceptional customer support service, processing all inbound calls, orders and proactive promotion of products or services where appropriate.
  • Respond to incoming calls, emails from customers and answer enquiries regarding product information, pricing, supply updates, deliveries and proof of delivery requests.
  • Handle queries and complaints, provide solutions and follow up to ensure resolution on a timely basis and to the satisfaction of the customer.
  • Answer first line product enquiries in line with the approved SmPC.
  • Provide support to customers with the use of all microsites and forward feedback to the Marketing team when necessary.
  • Proactively service call target customers in line with priority listings and business drivers.

Salary: £38,000 - £42,000 per annum, depending on experience.



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