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Travel Consultant
2 months ago
Contract Personnel Ltd is seeking a highly skilled Travel Consultant to join our team in Norwich, Norfolk. As a Travel Consultant, you will be responsible for delivering exceptional customer service and providing bespoke worldwide travel experiences.
Key Responsibilities:- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
- Prepare and complete holiday arrangements, including flight booking, transfers, hotels, and activities.
- Deal with customer queries via various channels, including email and social media.
- Capture and record required client information.
- Build rapport with clients to ensure customer satisfaction and repeat business.
- Monitor, collect, and process payments.
- Liaise with other departments on any travel queries.
- Experience of working within the travel industry.
- Excellent customer service and communication skills.
- Strong proven admin experience.
- Strong numeracy skills.
- An organised and disciplined attitude towards managing workload.
- Strong written and verbal communication skills.
- Self-motivated with a can-do attitude and committed approach.
- Proficient in Excel, Word, Microsoft Outlook, and CRM travel systems.
- A keen eye for detail and ability to multi-task.
- Highly organised.
- Resilience to deal with complex queries in a fast-paced environment.
- Problem-solving skills and the ability to come up with creative solutions to issues.
- A passion for travel.
- A highly attractive package, including an attractive basic salary, company bonus scheme, and annual profit-sharing scheme.
- Being part of a friendly and passionate team.
- Company pension scheme.
- Free on-site parking.
- Paycare health benefits scheme.
Only candidates who have two years' experience in the travel industry or can demonstrate an exceptionally high level of administration talent and experience will be considered for the role.
This is an in-person office-based role, with a salary of £24,000.00 per year and expected hours of 24-40 per week.
