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Parts Sales Advisor
1 month ago
About the Role
We are seeking a skilled Parts Sales Advisor to join our team at Vantage Motor Group. As a key member of our Parts Call Centre, you will be responsible for providing exceptional customer service to our valued trade customers.
Your main focus will be on inbound trade sales, with a small element of retail customers, while also making outbound calls to generate new trade customers and re-establish contact with lapsed trade customers.
You will be responsible for:
Providing accurate pricing information to customers, with the goal of gaining their business and building a strong rapport
Ordering the required parts for delivery to the customer's local Vantage centre, as agreed with the customer
Agreeing payment and delivery schedules of parts to trade customers within our delivery area
Our ideal candidate
To be successful in this role, you will:
- Have a friendly and professional telephone manner
- Be confident, professional, and an enthusiastic individual with a passion for delivering great customer service and a desire to exceed customer expectations
- Have the ability to build long-lasting relationships with our customers and have a good understanding of their needs to guide them towards the product they require
- Have gained experience in stock ordering in a similar role