Daily Venue Supervisor
2 weeks ago
Job Description
The ideal candidate will be responsible for driving guest satisfaction by improving Guest Net Promoter Score (NPS) and addressing feedback to enhance the overall customer experience. Key responsibilities include:
- Leading a team of shift staff to ensure seamless operational execution.
- Maintaining high standards of guest service and ensuring excellent communication with team members and guests alike.
- Managing staffing levels effectively to meet fluctuating demand while controlling labor costs.
- Optimizing retail spend to ensure financial efficiency while maintaining profitability.
- Fostering a positive and productive work environment through regular coaching and development opportunities.
Required Skills and Qualifications
To succeed in this role, you will require:
- A minimum of 2 years' experience in a supervisory or management capacity within a hospitality setting.
- Proven ability to lead and motivate teams to achieve exceptional results.
- Excellent communication and interpersonal skills.
- Able to adapt quickly to changing circumstances and prioritize tasks effectively.
- Strong analytical and problem-solving skills, with a focus on continuous improvement.
Benefits
We offer a competitive salary and benefits package, including:
- Enhanced annual leave entitlement.
- Access to ongoing training and development programs.
- A comprehensive employee wellness program.
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