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MCR Operations Engineer

2 months ago

Winchester, Hampshire, United Kingdom Arqiva Full time
Job Summary

We are seeking a highly skilled MCR Operations Engineer to join our team at Arqiva. As a key member of our operations team, you will be responsible for providing technical support to internal and external customers to improve service performance and protect network availability.

Key Responsibilities
  • Use monitoring and control systems to control, configure and operate equipment, systems, networks and platforms, directly and remotely.
  • Provide network monitoring and event management through the Operation Support Systems (OSS) in line with Service Level Agreements and network availability figures.
  • Take corrective action and ensure incidents are directed to the correct resolver group to secure rapid resolution.
  • Enter accurate incident reports/logs and service details/schedules into the system and track reported incidents to satisfactory resolution.
  • Drive the resolution of service affecting events, creating incidents, applying technical and engineering knowledge and escalating to appropriate resolver groups where necessary.
  • Communicate maintenance schedules of Arqiva's in life products and services to internal and external stakeholders.
  • Operation of Customers services as part of the team of MCR Operations Engineers.
  • Assisting in operation of managed services to Service Level Agreement.
  • Responsible for the reporting of equipment and system problems, and for drafting incident reports.
  • Control, configuration and operation of equipment directly and remotely using monitoring and control systems.
  • Reporting service details to customers
  • Logging service details
  • Monitoring of services carried by Arqiva
  • Switching feeds
  • Specific services responsibilities as requested
  • Instigation of call out and fault escalation procedures
  • Occasional Maintenance and project work
  • Contribution to the information systems in the MCR
  • Carry out any tasks commensurate with your post as directed by the Team Leader
  • Required to work as part of a 24-hour operational team including regular weekend and night working.
  • Irregular working hours as dictated by the needs of the business.
  • Travel to other Arqiva facilities or to customer premises.
Requirements
  • Must be familiar with broadcast system standards and waveform measurements, SDI, AES/EBU, MPEG/ASI, HD, Dolby etc.
  • Should have knowledge of satellite RF systems, and associated technologies, such as DVB-S/S2.
  • Good telephone manner essential
  • Must have good interpersonal skills when dealing with customers and third parties.
  • Able to work under pressure in a dynamic environment as part of a small group.
  • Ability to prepare clear and concise fault reports
  • Must have clear understanding of relationships throughout the satellite industry between Arqiva, satellite operators and customers.
  • TCP/IP knowledge desirable
  • Service & Incident management methods knowledge (INFRA)
  • Experience of automated monitoring solutions (SMTP, Closed Contact, Applications and principles).
  • Exceptional organisational skills with excellent attention to detail
  • Good IT skills.
About Arqiva

Arqiva is the undisputed leader in UK TV and radio broadcast, and the UK's leading Smart utilities platform. We have a strong heritage and foundation for future growth, and we are committed to helping our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.

We are an inclusive company with a range of networks and initiatives in place to support our employees, including Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women.