Delivery Manager, Disputes

2 weeks ago


Glasgow, Glasgow City, United Kingdom Pinsent Masons Full time

Role Overview


Pinsent Masons, a leading alternative legal services provider, is seeking an experienced Delivery Manager to join its Managed Legal Services (MLS) team within the Disputes team.


The successful candidate will be responsible for managing a team of paralegals, supervising the delivery of legal services, and supporting engagement strategies with practice groups and external clients.


Key responsibilities include:



  • Line managing a team of paralegals focused on delivery of work to lawyers and external clients
  • Supervising the delivery of legal services to end users
  • Providing service delivery management support on engagements as required
  • Continually developing delivery models to ensure best-in-class service
  • Developing effective working relationships across relevant practice groups and sectors
  • Working with Resource Management to effectively manage the allocation of work, and monitor/manage capacity and workload levels

Pinsent Masons offers a range of benefits, including agile working, carers' leave, and a contributory pension. The successful candidate will have significant experience of managing high-performing teams, alternative legal services, and disputes-related matter types.


For more information, please refer to the contact details provided within the company's internal systems.


Work Style: The role will sit within our Disputes team, working collaboratively with other teams to deliver a world-class legal service.


Candidate Overview


We are looking for candidates who have:



  • Experience of working on disputes-related matter types
  • Alternative legal services experience
  • Demonstrable experience of managing a high-performing team of legal professionals
  • Experience in managing the delivery of legal services in a high-volume, multi-location environment
  • Experience of influencing stakeholders in a large commercial law firm to promote the benefits of utilising alternative service delivery models
  • Significant experience of working with performance metrics to ensure best-in-class service delivery

What can we offer you?



  • Tailored career development and support within our award-winning team
  • Agile working (the opportunity to work from home, subject to diary commitments)
  • Carers' leave (up to five paid days' leave towards caring responsibilities)
  • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days
  • Contributory pension of up to 5%
  • Private healthcare policy
  • Death in service cover (4 x base salary)
  • Eligibility to apply for an interest-free season ticket loan, an interest-free gym membership loan, and/or an interest-free rental deposit loan
  • Cycle to work scheme

Pinsent Masons is committed to diversity and inclusion. We welcome applications from individuals with diverse backgrounds and experiences.


For more information, please refer to the company's internal systems.



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