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Operations Director

2 months ago

Stonehouse, Plymouth, United Kingdom Müller Full time
Job Description

Company Overview

Müller is a leading dairy company with a strong presence in the UK and Ireland. We are committed to delivering high-quality products and exceptional customer service.

Job Summary

We are seeking an experienced Operations Manager to join our team at our Severnside Depot. As an Operations Manager, you will be responsible for leading our inbound and outbound operations, ensuring seamless delivery of products to our customers.

Key Responsibilities

  • Embed Müller's excellence and deliver high performance through Performance Management System (PMS) principles and Key Performance Indicator (KPI) management
  • Collaborate with cross-functional teams and maintain industry relationships to maximize performance and identify synergies
  • Support the preparation of annual budgets following Governance principles and in line with timescales set, and monitor and investigate significant deviations for all areas of ownership
  • Lead change and projects effectively through high-level problem-solving capability and facilitation skills
  • Demonstrate Health and Safety leadership and commitment through embedding the Müller Safety Culture, promoting engagement across all levels
  • Responsible for process confirmation, legal, and audit compliance
  • Create succession pathways both up through and across the organization to enable potential and growth
  • Commercially focused, drives volume growth and movement to function cost center

Key Tasks

  • Develop a culture of aspiration and excellence to enable the site to deliver the Operational Goals and Strategic Mandate (OGSM)
  • Create a culture and enable the team to create and deliver Operational Excellence (OE) opportunities, improving the way we do things, focusing on value, customer service, and best practice
  • Accountable and ownership of actions
  • Demonstrate leadership capability through strong coaching, mentoring, and people management skills that enable the team to deliver high-performing results
  • People management, including delivery of performance reviews, development, and coaching of the team, dealing with employee relations issues
  • Responsible for contingency planning and incident control
  • Promote and instill Müller's Management and Leadership (MMID) behaviors across all levels of the function
  • Responsible for process confirmation, legal, and audit compliance
  • Create succession pathways both up through and across the organization to enable potential and growth
  • Drive a best-in-class service model by reviewing, understanding, and addressing adverse impacts to customer service

Requirements

  • CPC holder
  • Experience of managing a budget of £25m+ per annum
  • 3PL experience with a real emphasis on customer relationship building
  • Production/Manufacturing experience
  • Managing 3rd Party Subcontractors
  • Experience managing large operational teams
  • Driver Agency Management
  • Fleet management of over 200 assets
  • Experience of working in a large-scale transport network collecting and delivering to internal customers
  • Strong operational knowledge of planning and Scheduling that operates 24/7
  • Knowledge of transport management systems and vehicle telematics
  • Strong numeracy and IT literate with good Excel and data handling skills
  • Knowledge and understanding of transport KPIs with understanding of financial management/performance of the operation
  • Experience in a unionized environment
  • Ability to coach, train, and develop direct reports
  • Good decision-making skills, able to analyze, prioritize, and plan as well as respond to quickly changing workloads
  • Driving a culture of high performance, safety, compliance, and Continuous Improvement

Benefits

  • A competitive salary, monthly paid
  • 4 x Life Assurance
  • Private Medical Care (partner level)
  • Access to an exclusive rewards platform
  • Car-related benefit
  • Company Pension
  • Access to the Müller Rewards discount scheme offering over 800 discounts online and in-store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts, and more