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Senior Lettings Consultant

2 months ago

St Albans, Hertfordshire, United Kingdom Alexandra Corke TA Alban Recruitment Solutions Full time

{"h1": "Senior Lettings Consultant", "p": "At Alexandra Corke T/A Alban Recruitment Solutions, we are seeking a highly skilled Senior Lettings Consultant to join our team. As a Senior Lettings Consultant, you will be responsible for providing exceptional customer service to clients, tenants, and contractors, ensuring that all interactions are professional and efficient.

Key Responsibilities:

* Answering telephone calls in a professional manner, ensuring messages are taken accurately
* Processing key systems
* Registering applicants, ensuring contact and other relevant details are accurately recorded
* Matching out properties to prospective tenants when gone live with a new property
* Booking and conducting rental property viewings
* Providing feedback to landlords and weekly calls regarding price reductions
* Negotiating and agreeing rental offers with landlords and tenants
* Preparing lettings offer forms
* Processing offers; carrying out referencing, credit, and other relevant background checks to qualify potential tenants, including obtaining relevant ID and Right to Rent, and to ensure that tenants can afford the property rental.
* Preparing Assured Tenancy Agreements
* Informing tenants of any potential changes to rental terms
* Informing tenants of any maintenance works required to the property
* Arranging any pre-tenancy works needed ahead of check-in; GSC, EICR, cleaning, inventory
* Carrying out check-in and file audits, saving all documents on the systems
* Regular contact with current landlords to maintain stock levels
* Booking rental valuations / Adding letting valuations to the Company system / Adding properties onto the system
* Creating lettings particulars
* Requesting reviews from clients, contractors, tenants, etc., for SEO to maximize ratings and the profile of the company's website
* Dealing with voice mails
* Working towards and achieving personal and branch targets
* Sustained KPI performance
* Processing Tenancy Renewals from start to finish
* Processing Inspections from start to finish, including attending them
* Assisting with Property Management queries; maintenance, check-outs, compliance due.

Requirements:

* The job holder must have proven communication skills and a professional and courteous manner
* The job holder must have high levels of numeracy, accuracy, and attention to detail
* Good organizational skills and the ability to use own initiative is also essential
* Good timekeeping and the ability to always manage working time efficiently
* Demonstrate excellent customer service
* Attending and participating in Lettings Meetings
* Demonstrate commitment to individual and team tasks goals
* Adhere to core values

Salary: £22,000 basic, £35,000 OTE"}