London Operations Director
3 weeks ago
Take on a challenging role as the Document Services Manager with Canon EMEA, where you will be responsible for overseeing multiple teams to deliver exceptional services. As part of our prestigious customer-facing team in London, you will represent Canon and build strong relationships with clients to ensure satisfaction and retention.
This is a management role that requires strategic planning, operational expertise, and effective communication skills. You will lead a team of professionals in managing daily operations, ensuring overall performance, customer satisfaction, and targets are met. Your focus will be on maximizing development opportunities for your team members, improving processes, and maintaining professional working relationships.
We are seeking an experienced leader who possesses strong sales development, communication, and interpersonal skills. With at least two years of client relationship experience in a management role, you should have a solid understanding of document management procedures and techniques, including digital and traditional print, document archive, drawings control, design, and marketing products.
Your success will be measured by performance against budget, client SLAs, and team review and development plans. In return, we offer a competitive salary range of £41,033 - £43,312 + 10% bonus, flexible working arrangements, comprehensive benefits package, and opportunities for growth and development.
Key Responsibilities:
- Daily management of operations in assigned teams
- Working within yearly business plan to achieve revenue targets
- Ensuring correct use of company processes and proposing improvements
- Monitoring and developing customer and employee satisfaction
- Managing resources to meet operational needs
- Maintaining professional working relationships with clients and colleagues
- Visiting customers and prospects to solve business issues and explore new opportunities
- Liaising with sales colleagues to maximize business opportunities
- Effectively managing, leading, motivating, and developing staff within the team
About Canon EMEA: We strive to create a diverse and empowered workforce that reflects the communities we serve. Our comprehensive benefits package includes private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK, and discounted rates to Nuffield Health Gym. We also offer generous pension, Canon Awards, discount cards, Cycle to Work scheme, Season ticket loans, and charity volunteer days.
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