Windows and Office Expert Support Specialist
3 weeks ago
The Service Desk Analyst is a critical member of the Technology, Service Desk team, responsible for providing 1st line technical support for all departmental IT applications, business services, and end-user computing.
Main Duties & ResponsibilitiesTicket Management:
- Work within defined processes and procedures, promptly escalating exceptions.
- Triage incidents and requests in line with agreed processes and response times.
Support Services:
- Monitor internal communication channels and respond timely to user requests.
- Prioritise, progress, and update assigned tickets and tasks.
Asset Management:
- Raise purchase requests for assets in accordance with purchasing process.
- Maintain Asset database entries by adding, checking out, and checking in assets.
Technical Support:
- Support Service Desk Manager in stock management of hardware and software licenses.
- End user access in accordance with JML and password reset guidelines.
- Desktop support of the Microsoft suite, Finance, and other applications.
- Operating system support, including Windows desktop, Windows Server, and Linux.
- Hardware installation and support across many technologies.
- Office network support, including configuration and wiring.
Additional Responsibilities:
- Support the IT Team with any ad-hoc activities.
- Participate in on-call rotation.
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