IT Support Engineer Bolton

21 hours ago


Salford, Salford, United Kingdom Senitor Associates Full time

About This Role

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We are seeking a skilled IT Support Engineer to join our team in Bolton, Manchester. As a 1st Line IT Technician, you will be responsible for providing technical support to our client's IT infrastructure, ensuring seamless operations and minimal downtime.

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Responsibilities:

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  • Provide first-level technical support to end-users via phone, email, or on-site visits">
  • Troubleshoot hardware and software issues, resolving problems efficiently">
  • Maintain accurate records of incidents, including resolution times and outcomes">
  • Collaborate with senior technicians to resolve complex issues and escalate when necessary">
  • Stay up-to-date with the latest technologies and best practices in IT support">
  • Meet service level agreements (SLAs) and performance metrics">

Requirements:

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  • Degree in Computer Science, Information Technology, or related field">
  • 2+ years of experience in IT support, preferably in an education setting">
  • Excellent communication and interpersonal skills">
  • Ability to work independently and as part of a team">
  • Familiarity with Windows 10/11, hardware, and software configuration">
  • Current Enhanced DBS Check, ideally on the Update Service">

Benefits:

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This role offers a competitive salary of £25,000-£30,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including

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  • Pension scheme with employer contributions">
  • Health insurance options">
  • Ongoing training and professional development opportunities">
  • A supportive and collaborative work environment">
  • An opportunity to work with a dynamic and forward-thinking organization">

What We Offer:

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We offer a comprehensive package that includes a competitive salary, excellent benefits, and ongoing training and development opportunities.



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