IT Support Engineer Bolton
21 hours ago
About This Role
">We are seeking a skilled IT Support Engineer to join our team in Bolton, Manchester. As a 1st Line IT Technician, you will be responsible for providing technical support to our client's IT infrastructure, ensuring seamless operations and minimal downtime.
">Responsibilities:
">- ">
- Provide first-level technical support to end-users via phone, email, or on-site visits">
- Troubleshoot hardware and software issues, resolving problems efficiently">
- Maintain accurate records of incidents, including resolution times and outcomes">
- Collaborate with senior technicians to resolve complex issues and escalate when necessary">
- Stay up-to-date with the latest technologies and best practices in IT support">
- Meet service level agreements (SLAs) and performance metrics">
Requirements:
">- ">
- Degree in Computer Science, Information Technology, or related field">
- 2+ years of experience in IT support, preferably in an education setting">
- Excellent communication and interpersonal skills">
- Ability to work independently and as part of a team">
- Familiarity with Windows 10/11, hardware, and software configuration">
- Current Enhanced DBS Check, ideally on the Update Service">
Benefits:
">This role offers a competitive salary of £25,000-£30,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including
">- ">
- Pension scheme with employer contributions">
- Health insurance options">
- Ongoing training and professional development opportunities">
- A supportive and collaborative work environment">
- An opportunity to work with a dynamic and forward-thinking organization">
What We Offer:
">We offer a comprehensive package that includes a competitive salary, excellent benefits, and ongoing training and development opportunities.
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