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Team Leader

2 months ago

Scunthorpe, North Lincolnshire, United Kingdom Frasers Group Full time

Frasers Group is a premier destination for luxury fashion, catering to both men and women with a curated selection of over 200 brands, ranging from renowned international designers to contemporary labels.

Our Commitment to Excellence


• Assist in managing daily tasks and distributing responsibilities among team members.


• Oversee team performance, ensuring work is completed to the standards set by management.


• Utilize business communication tools to facilitate task completion and ensure team members are well-informed about essential functions.


• Demonstrate a thorough understanding of all processes and procedures, setting a positive example for the team.


• Uphold best practices in line with seasonal guidelines, marketing campaigns, and merchandising strategies.


• Familiarize yourself with daily operational controls and store setup procedures.


• Adhere to company policies regarding security measures and demonstrate compliance with established controls.


• Ensure compliance with all cash handling and till procedures.


• Identify and maximize sales opportunities while delivering an outstanding customer experience that aligns with both customer and business needs.


• Maintain up-to-date knowledge of product features and benefits, especially with new arrivals.


• Follow merchandising guidelines to ensure effective product placement, meeting the expectations of brand partners.


• Understand key performance indicators (KPIs) and strive to meet set targets.


• Exhibit commercial awareness, ensuring the right product is available at the right time and place.


• Comprehend the Frasers structure, elevation strategy, and related initiatives.


• Engage with team members and provide feedback to contribute to the overall business objectives.


• Assist senior management in coaching and developing the team.


• Support performance management processes effectively.


• Recognize your individual role and responsibilities and their impact on the team.


• Maintain high standards of practice and compliance in daily operations.


• Act as a supportive team member and a role model for others.


• Foster strong, positive communication across all levels, motivating the team and cultivating good working relationships within the store.

Qualifications


• Proven experience in leading a team within a retail setting.


• Passion for and knowledge of luxury brands.


• Ability to drive sales through exceptional customer service.


• Understanding of visual merchandising and its impact on sales.


• Strong communication skills to effectively motivate the team.

Benefits

  • 20% employee discount across all Frasers Group stores.
  • Attractive bonus scheme.
  • Clear career progression opportunities and engaging training programs.